Anyone in the IP communications business knows quite well that Alan Percy is one of the most well-connected and knowledgeable
Big news this week in call centers and CRM as we find call center quality is improving. This is great
I had a chance to try Microsoft Office Communicator voice quality for myself on a Plantronics stereo headset and I
For better or worse I spend a great deal of time on airplanes. Interestingly the airplane is the last place