Author: Rich Tehrani

AI Is Driving the Return of Voice in Customer Experience

AI Is Driving the Return of Voice in Customer Experience

Key Takeaways:• Enterprises are rediscovering voice as AI makes it cheaper and easier to integrate into CX workflows• AVOXI’s Trusted
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Nvidia’s New NemoClaw Vs. AI Agents From OpenClaw, Kimmi, Anthropic and Claude

Nvidia’s New NemoClaw Vs. AI Agents From OpenClaw, Kimmi, Anthropic and Claude

Key Takeaways: • AI agents are evolving from chat tools into autonomous systems capable of executing multi step tasks across
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Iran Linked Cyberattack Disrupts Stryker. What the Incident Signals for U.S. Companies

Iran Linked Cyberattack Disrupts Stryker. What the Incident Signals for U.S. Companies

Key Takeaways• A cyberattack tied to an Iran aligned hacking group disrupted Stryker’s global network environment• The attack affected manufacturing,
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Unified Office Urges FCC to Protect Caller ID Integrity and Small Business Communications

Unified Office Urges FCC to Protect Caller ID Integrity and Small Business Communications

Key Takeaways• Unified Office submitted comments to the FCC arguing that authenticated caller identity information is being altered or mislabeled
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Nvidia Plans New Chip to Boost AI Processing and Disrupt Market

Nvidia Plans New Chip to Boost AI Processing and Disrupt Market

Key Takeaways At its recent GTC conference in San Jose, Nvidia made something clear. The next phase of AI will
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MSPs Are Becoming the Telecom Channel and Datagate Wants to Make Billing the Easy Part

MSPs Are Becoming the Telecom Channel and Datagate Wants to Make Billing the Easy Part

Key Takeaways: Something has quietly shifted in the telecom ecosystem. For years, voice and UCaaS were sold primarily through traditional
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The Future of Work Was Always the Point

The Future of Work Was Always the Point

Sometimes I forget that we launched ITEXPO in 1999. That was before the internet bubble burst. Before “tech conference” was
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A Future of CX Keynote: Robin Gareiss on AI Readiness, Governance, and the Road to 2030

A Future of CX Keynote: Robin Gareiss on AI Readiness, Governance, and the Road to 2030

Robin Gareiss (pictured top right) has a way of setting the tone in a room before she even gets through
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RingQ: A Fresh Perspective on Cloud Communications

RingQ: A Fresh Perspective on Cloud Communications

Here’s a timely look at RingQ, a cloud communications company making noise in UCaaS — with some honest context about
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RCS Messaging Takes Center Stage at ITEXPO 2026 as Commio Unveils InstantApp

RCS Messaging Takes Center Stage at ITEXPO 2026 as Commio Unveils InstantApp

Key Takeaways: Something interesting is happening in business messaging, and it is not subtle anymore. The shift from traditional SMS
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