Category: CRM

The Wall Street Journal reported that 3COM will be acquired by Bain Capital and Huawei Technologies. TMC’s Greg Galitzine has

Here is my Publisher’s Outlook from the October 2007 Internet Telephony Magazine. It is rough and needs some editing but

These are mighty difficult times for Vonage as the incumbent providers have ganged up against them and have decided to

Congratulations to the best of show winners at Internet Telephony Conference & Expo last week in Los Angeles, CA. A

ITEXPO West 2007 News The staggering amount of news and analysis generated from last week’s Internet Telephony Conference & Expo

  The VAR is Dead and Partner is Born   In a session titled how to make Money selling VoIP

For many companies with thousands of call center agents the concept of optimizing contact center performance is akin to optimizing

I have noticed this year more ITEXPO speakers have blogs than at any time in the past. We all know

Brian Spraetz, Senior Product Marketing Manager NICE Systems Inc., recently sat down with me (virtually over e-mail 🙂 )to discuss

I recently had the opportunity to ask NeoPhonetics executives about open source/open standards-based on IP communications, cost effective PBX platforms,