Category: CRM

My youngest daughter woke up a few times last night meaning of course I got a late start which translates

Here is an article I came across that talks about e-learning, call centers and service providers. I thought it was

I am pretty surprised by the news of Oracle entering the SIP market. ‘The addition of Hot Sip’s technology will

The February issue of Customer Interaction Solutions Magazine will see me write about the outages at Salesforce.com and even my

I have now been asked three times in one day what the trends were from the last Internet Telephony Conference

One of the predictions The Deal made on CNBC today is that Google will buy voice portal pioneer Tellme. This

I got a hold of this trends piece and thought it worth passing on. I like it. It is kind

TMC’s Customer Interaction Solutions (CIS) Magazine has been ranking the teleservices outsourcers for more than two decades bestowing the coveted

I spend at leas 30% of my time traveling. Quite often I receive e-mails from travel companies while on the

It would seem that software that uses the tastes of large number of people to help suggest products based on