Category: CRM

TMC’s new Call Center 2.0 conference is off to a strong start… We are putting together the conference content of

You have heard me talk about Call Center 2.0 and how it will embody AJAX and other Web 2.0 functions.

The following is my High Priority Column in the April 2006 issue of Customer Interaction Solutions Magazine. — The modern

I was reading yet another article today from David Sims, this one focusing on VoIP security. It is quite good

I wanted to invite the readers of my blog to join in learning about Multisite Call Center Strategies to Reduce

I will be speaking at the American Teleservices Association 2nd annual Technology Forum on April 25, 2006. I will be

Here is a real cool blog entry from fellow blogger Dan Rua, Managing Partner of Inflexion Partners on the future

Remote support is becoming a bigger part of contact centers and the support process in general. In more and more

Here is a new service from TMCnet – News Snapshots™ that will allow you to have a single page to

You can learn a great deal about the VoIP and broader communications and technology markets if you just listen (or