Category: Facebook

There are a plethora of apps to communicate but precious few bubble up to the top. Quite often a company

From an evolutionary standpoint regardless of whether we talk about nature or business, adaptation is a key to success in

If you haven’t checked out the TMCnet feature by Josh Alexander about companies Yahoo! should purchase, please do… I’ll wait.

If you had a chance to listen to my radio interview with IMI TechTalk you know I believe the analytics

The march to a software telco world is progressing nicely Communications service providers are at war with OTT providers and

I’d like to start by saying my heart goes out to the victims of the horrific Boston Marathon and their

Has the SEC just signed the death warrant for the press release market? Possibly. Standard operating procedure today is to

With the billions of messages sent each year it is tough to come to the conclusion that messaging is broken

Interactive Intelligence is an example of a disruptor which went mainstream and in the process changed the way contact centers

Ten years ago the people of France had to deal with a major challenge – English tech words were beginning