Category: Marketing

As a young child I was fortunate enough to get to work with my father and he used to teach

Recently I wrote about the idea that marketing is eating sales, a direct quote from Barry O’Sullivan the new CEO

Remember when I told you about the new Interactive Intelligence call center makeover which could be worth millions to your

“Marketing is eating sales,” said Barry O’Sullivan the new CEO of Altocloud, a company dedicated to producing solutions which can

The fundamental question which drives all business is did my customers have a good experience today. The bigger your enterprise

By now everyone knows there is a movie called Jobs which celebrates the life of Steve Jobs and tries to

The contact center is a billion dollar channel but has yet to exploit its true potential. Contact center data can

I was recently interviewed by Content Marketing Examiner on the topic of content marketing and in this interview you get

One of the most interesting aspects of my career is watching the thousands of companies I have met over the

This morning I was greeted with a reminder of the birthday of a Google Plus acquaintance on the home page