Category: Call Center

Please enjoy a sneak peak at my August 2006 High Priority Column in Customer Interaction Solutions Magazine: High Priority! By

Here is a very funny 12 minute video (rated PG) about Indian Call Centers. Click here.

As more and more call center decision makers are faced with the ability to try hosting their software, I thought

Keep an eye on Amcat. I met with the company recently and they seem to really have passion to succeed

  Here is my High Priority columns from the July 2006 issue of Customer Interaction Solutions Magazine. Enjoy. I have

This morning on CNBC I woke up to talk about net neutrality and an analyst who said Google makes a

There is a new call center set up to help those Louisiana residents affected by Katrina. This article summarizes all

With all my travel lately I have been neglecting my blogging. I figured I would get right back into the

I have to admit I am writing about this company because I like the name. Solid Cactus is now in

Join me next week in Minneapolis for this seminar. I am totally revamping my presentation and it will be better