Category: Call Center

Exclusive: Journey.ai adds Identity and Trust to the Contact Center

Exclusive: Journey.ai adds Identity and Trust to the Contact Center

Contact centers can handle huge volumes of contact with clients and prospects. Maximizing efficiency & security are crucial for companies
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Cyara Accelerates Contact Center Migrations to the Cloud

Cyara Accelerates Contact Center Migrations to the Cloud

Everything is moving to the cloud – at this point, that shouldn’t come as a surprise but for contact centers
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Red Box, a Microsoft Preferred Telephony Partner to Capture Voice Data

Red Box, a Microsoft Preferred Telephony Partner to Capture Voice Data

Partnership brings AI and digital transformation to the contact center and blends the best of marketing and sales automation. Microsoft
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Hallmark’s Simple, Inexpensive Way to Boost Customer Satisfaction

Hallmark’s Simple, Inexpensive Way to Boost Customer Satisfaction

In an effort to boost margins, companies often push more users to automated solutions such as FAQs, chatbots, voice bots
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IGEL Advances Future of Work

IGEL Advances Future of Work

IGEL is a provider of a next-gen edge OS for cloud workspaces. The company’s software products include IGEL OS, IGEL UD Pocket (UDP)
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Tata Communications and Cisco Collaborate on SD-WAN

Tata Communications and Cisco Collaborate on SD-WAN

Tata Communications and Cisco have extended their partnership to enable enterprises to transform their legacy network to a customized and
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Future of Work News: Dell, Microsoft, Walmart and Stripe

Future of Work News: Dell, Microsoft, Walmart and Stripe

Its been a big week for the Future of Work. Perhaps the biggest news came from Stripe – they decided
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Ribbon Perspectives19 Live Blog #rbbnp19

Ribbon Perspectives19 Live Blog #rbbnp19

April 29, 2019: 9:30 pm EST – expect the live blogging to begin tomorrow. Here is the schedule: 8:30 AM
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News From Day 1 of Ribbon Perspectives19 #rbbnp19

News From Day 1 of Ribbon Perspectives19 #rbbnp19

Ribbon Communications just kicked off day one of Perspectives19 and there is a tone of enthusiasm and optimism so far.
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VTech Communications, Now SNOM America

VTech Communications, Now SNOM America

An interview with Brian Tompkins (left), VP of Sales and Matt Hickey (right), Dir of Sales Cloud Services Providers/Strategic Alliances pictured
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