Category: Call Center

Tenfold Raises $7.5M to Expand its Cloud-Based Voice/CRM Integration Platform

Tenfold Raises $7.5M to Expand its Cloud-Based Voice/CRM Integration Platform

Tenfold, a next-gen CTI company that integrates the world’s leading CRM and voice platforms, announced that it has secured $7.5 million in
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Edify Gets $10M to Revolutionize the Contact Center

Edify Gets $10M to Revolutionize the Contact Center

Having been in the contact center space since before it was called call center or “anything center,” we tend to
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We Broke the News on PureCloud – Now it’s a Serious Business for Genesys!

We Broke the News on PureCloud – Now it’s a Serious Business for Genesys!

In 2014, we broke the news about the launch of PureCloud – the Interactive Intelligence contact center on AWS. We
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Serenova Integrates WFO, Focuses on AI, Integrations, User Experience and More

Serenova Integrates WFO, Focuses on AI, Integrations, User Experience and More

You likely know of Serenova as the award-winning cloud contact center solution that is used around the globe – in
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Mida LiteCallCenter and Ribbon Launch Microsoft Teams, Azure Call Center and Recording Solution

Mida LiteCallCenter and Ribbon Launch Microsoft Teams, Azure Call Center and Recording Solution

Mida and Ribbon recently present the first complete call center and call recording solution for Microsoft Teams in the Azure
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Exclusive: Journey.ai adds Identity and Trust to the Contact Center

Exclusive: Journey.ai adds Identity and Trust to the Contact Center

Contact centers can handle huge volumes of contact with clients and prospects. Maximizing efficiency & security are crucial for companies
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Cyara Accelerates Contact Center Migrations to the Cloud

Cyara Accelerates Contact Center Migrations to the Cloud

Everything is moving to the cloud – at this point, that shouldn’t come as a surprise but for contact centers
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Red Box, a Microsoft Preferred Telephony Partner to Capture Voice Data

Red Box, a Microsoft Preferred Telephony Partner to Capture Voice Data

Partnership brings AI and digital transformation to the contact center and blends the best of marketing and sales automation. Microsoft
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Hallmark’s Simple, Inexpensive Way to Boost Customer Satisfaction

Hallmark’s Simple, Inexpensive Way to Boost Customer Satisfaction

In an effort to boost margins, companies often push more users to automated solutions such as FAQs, chatbots, voice bots
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IGEL Advances Future of Work

IGEL Advances Future of Work

IGEL is a provider of a next-gen edge OS for cloud workspaces. The company’s software products include IGEL OS, IGEL UD Pocket (UDP)
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