As more and more call center decision makers are faced with the ability to try hosting their software, I thought it made sense to point out the fact that TMC recently unveiled a new On-Demand Call Center channel filled with information on this exciting and certainly dynamic space.

I know the CRM market is how a huge proponent of hosting and call centers aren’t that far behind. In fact the fact that Oracle/Siebel recently purchased Telephony@Work shows how important this market is to Oracle.

Larry Ellison really doesn’t miss too many trends – remember he has been a supporter of hosted CRM solutions for years.