Tag: ivr

Zappix Launches Visual IVR Customer Self-Service Solution For Another Retail Customer

Zappix Launches Visual IVR Customer Self-Service Solution For Another Retail Customer

Visual IVR company Zappix, has launched its flagship Visual IVR solution for another national retailer. Zappix has seen increased demand
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Google, AudioCodes Collaborate to Bring Telephony Voice Services to Google Dialogflow Virtual Agents

Google, AudioCodes Collaborate to Bring Telephony Voice Services to Google Dialogflow Virtual Agents

Last year we told you on our sister site, Future of Work News that Google’s Dialogflow Contact Center AI could transform
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Wow! Vonage Research Shows IVRs Can Annually Cost Businesses $262 per Customer

Wow! Vonage Research Shows IVRs Can Annually Cost Businesses $262 per Customer

According to Vonage research, 61% of consumers believe that reaching an IVR menu when calling a business makes for a
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Nectar CX Assurance Melds with UC Monitoring For Complete Solution

Nectar CX Assurance Melds with UC Monitoring For Complete Solution

Nectar Corp. has been a long-time player in the voice quality space via monitoring and reporting solutions and is growing
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