7.ai has been building a truly unique customer interaction company over the past two decades, quietly and under the radar
Last year we told you on our sister site, Future of Work News that Google’s Dialogflow Contact Center AI could transform
It is rare we find a tool that we believe almost no organization can do without but we have. Otter.ai
Call centers are under intense pressure due to the COVID-19 pandemic. Many agents are packed tight into small work areas.