Next Generation Communications Blog

Why the Fax Isn't As Outdated As You Think

I wrote a blog about faxing a few months ago and got an overwhelming response. Got some comments via email and...

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Camera-Phone Opportunity Exists for Samsung

There exists an opportunity for a superior camera with 10x or greater zoom coupled with the traditional things we are used to...

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Tomorrow is Purchase Google Glass Day!

If you are a wearable tech fan, tomorrow is a big day as you will finally be able to (if you are...

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The Secret Value of VoLTE

By Ed Elkin, Director, IP Platforms Marketing, Alcatel-Lucent 

At Mobile World Congress, I discovered that many network providers still aren’t aware of the broader business values of voice over LTE (VoLTE).  Most knew it readily includes HD voice for clearer calls and reduced background noise, which lets you feel like you’re standing right next to the other person. Most didn’t realize that, in unexpected ways, VoLTE helps them earn more money and increase efficiency.

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How to Kill Shadow IT: Step One - Recognize that Resistance is Futile

By Bryan R. Davies, Senior Director of Enterprise Communications Marketing, Alcatel-Lucent

The first step in resolving any problem is to make sure you understand the core issues. So here’s the crucial question for shadow IT: What is the biggest challenge it presents for your IT department?

Holding back the flood?  

Today’s flood of mobile devices and cloud services is making shadow IT a bigger headache than ever before. But it’s nothing new. It started with the first enterprise employee who ever put an application in place without the knowledge or approval of IT staff.
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5 Tips to Get Out of a Sales Slump

Lots of sales professionals go through a sales slump. Nothing is closing. Depression or Panic ensues - or worse, Desperation, that...

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Less is Better than None: How WebRTC Helps Carriers

Almost everyone knows that telcos’ mobile voice and messaging revenue is declining. With 3G offering a mobile on-ramp to the Internet,...

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Alcatel-Lucent and World Education Program Help Young Adults Obtain Skills Needed in Workplace

By Mae Kowalke

Equipping young people with the skills to succeed in the work world is important, but without self-confidence no skill set will help a person rise out of poverty or change the world with a breathtaking idea.

That’s one of the lessons that’s been so obvious to Estelle Day as she helps guide Alcatel-Lucent’s global signature program, ConnectEd, as its program director. ConnectEd helps participants, mainly young adults, enter the work world with the education and tools they need to succeed.

“It often strikes me that across all the different contexts that ConnectEd works in, and all the different types and backgrounds of youth, one of the most commonly cited changes brought by the program is self-confidence,” she noted in a recent interview with Bishalakhi Ghosh, the director of the Alcatel-Lucent Foundation that is posted on the Alcatel-Lucent blog site. The Foundation started ConnectEd two years ago with World Education.

Service Providers Cut Costs and Boost Agility by Taking a Cloud Approach to Operations

By Mae Kowalke

The cloud is one of the hottest trends in computing, and communication service providers (CSPs) have an edge when it comes to cloud services. That’s because unlike IT and internet companies, CSPs also control their own network. This gives CSP’s a unique advantage and the carrier cloud a leg up on other offerings.

But the carrier cloud is only one way that CSPs can benefit from the cloud. They also can apply the same technique used with the cloud, namely virtualization, to evolve their own operations.

Motive Machine-to-Machine Platform Helps Deliver on the Promise of M2M

It is fashionable to talk about the Internet of Things, also known as machine-to-machine (M2M) communications. And for all its hype, M2M is growing and starting to reach some of its promise.

But only a little of its promise.

The most futuristic M2M scenarios remain largely limited to intranets of things, ranging from the home to the intelligent city, production systems such as electricity, or just stand-alone intelligent objects intended to provide dedicated services.

“Such cases are still relatively simple, with a limited range of objects and behaviors which are generally designed and calibrated in advance,” noted Mathieu Boussard of Bell Labs recently in an interesting posting, The Internet of Things, a natural (r)evolution.

Pennsylvania Healthcare Provider UPMC Upgrading Infrastructure based on Alcatel-Lucent 7950 XRS

By Susan J. Campbell

The need for better business intelligence is the driving force behind the momentum in businesses around the world to look at adoption of “big data” solutions.  However, not all big data solutions are the same, and their applications in various markets must be customized since data capture and management in areas like healthcare must adhere to strict rules and regulations.

With this as context of its consideration of how best move to next generation communications capabilities, UPMC, a Western Pennsylvania healthcare provider, turned to Alcatel-Lucent to upgrade its IP and optical networking capabilities, starting at its core, so it could better accommodate and leverage the large data sets that are gathered on a regular basis.  And, at the HIMSS event in the U.S., the annual conference and exposition for healthcare information technology professionals and their suppliers, UPMC’s selection of Alcatel-Lucent to better enable critical communications services to doctors’ offices, hospitals and other sites throughout Western Pennsylvania was announced.

The Operational Imperative in the New Era of Mobile Data Personalization

By Patrick McCabe

The growth of mobile data is driving significant revenue at various Internet and Over-the-The Top (OTT) companies such as Amazon, Apple, Google, Facebook not to mention with various VOIP, video and content providers.  The mobile service provider, who provides mobile Internet user’s connectivity to these companies, has yet to capitalize on this growth.  To make this situation even more challenging the service provider’s voice and SMS revenues, historically representing over 70% of their total revenue, are flattening and are being slowly replaced with OTT versions of these services as found by mobiThinking.

However, there is a clear market demand to empower mobile users with a simplification of the mobile broadband experience while offering data usage transparency.  There is also a demand to provide data services that are specifically tailored to the individual and their particular lifestyles and usage patterns.  This is where the opportunity lies for the service provider.  They need to “transform” their business to take advantage of this new ”mobile data frontier” by meeting consumer driven requirements while creating new and innovative streams of revenue.

Innovation Allows Broadband to Get to Fast Faster

By Susan Campbell

Demands on broadband providers have been nothing short of intense the last few years. The predicted “data storm” has arrived and users now expect more flexibility, capability, quality performance, and access to rich applications and features. This can be a challenge for service providers trying to meet the need, but is also creating new opportunities and revenue streams when challenges are overcome to improve service delivery overall.

A recent Alcatel-Lucent blog, Connecting the World – from Innovation to Reality, highlights these opportunities. Author Dave Geary, President Alcatel-Lucent Wireline, points out the socio-economic benefits of broadband. And, while we’re aware of the increase in mobility and growing demand for access, there are also a few other stats that may be surprising for some vendors, including that wirelines still mater.

EARTH Consortium Shows the Way to 70 Percent Energy Savings on Wireless Networks

By Mae Kowalke

They wanted to reduce the energy consumption of mobile networks by half. Instead, they developed a framework that cut nearly three quarters of energy consumption.

Led by Alcatel-Lucent and Ericsson over the course of two and a half years, the EARTH (Energy Aware Radio and neTwork tecHnologies) consortium of 15 telecommunications providers, vendors and academic institutions developed everything from more efficient components in radio base stations to solutions on the radio network level, according to a press release from Alcatel-Lucent. The research was partially funded by the European Union’s Seventh Framework Program (FP7).

In the process, the consortium demonstrated how operators could save up to 70 percent of energy consumed in their networks using a holistic energy efficiency approach for 4G radio communications.

Seven Steps to Assess Eco-Impact of ICT

By Susan J. Campbell

As much as we have come to rely on communications technologies to stay connected and streamline business processes, those providing the access must still pay attention to the impact on the environment. Eco-sustainability in fact is emerging not just as an issue of being a good corporate neighbor, but as important for being a preferred provider of products and services.  This is why it has become important that the telecommunications industry use a uniform protocol for measuring the eco-impact of its services and networks.

A recent Alcatel-Lucent TechZine article, Seven Steps to Greater Green House Gas Awareness in ICT, explored this topic. It highlights the new global standards designed to create a unified approach to the measurement of green house gas emissions. Focus is on current life cycle assessment tools such as those developed by Alcatel-Lucent (ALU) which can be employed by ICT vendors, particularly the telecom ones, for estimating the eco-impact of services and/or networks in a meaningful and actionable way.

Motive Mobile Device Manager Key to Better and More Cost-Effective Customer Experiences

By Mae Kowalke

The customer service challenge for cellular providers is clear.

Numerous research firms have recently published studies estimating that smartphones currently make up half of all mobile phone purchases globally and that number is expected to reach 75 percent by 2013. This is context for what is a vexing industry challenge. It turns out that more than half of all customer service calls to mobile service operators now deal with the difficult technical problems that can come from smartphones, such as mobile internet, and 63 percent of returned phones are not actually faulty.

In fact, a recent Yankee Group study notes that technical difficulties now represent a bigger percentage of call center volume than billing issues. They also represent a huge financial drain on operators.  A single support call, for example, can cost a provider roughly a month’s worth of customer profit.  This means finding ways to effectively address device configuration and service provisioning is more crucial than ever.

Bell Labs Celebrates TELSTAR Anniversary

By Susan J. Campbell

It is hard to believe but July 10 marks the 50th anniversary of the launch of TELSTAR I.  This was the first active communications satellite and its placement into orbit is considered the birth of modern multimedia global communications.

Developed and built by Bell Labs with funding from AT&T in conjunction with NASA, TELSTAR I, which was a 34 inch sphere, was a true marvel of its time.  It transformed communications. It rightfully is considered not just one of the Alcatel-Lucent research arm’s greatest historical achievements, but as President John F. Kennedy noted at the time it really was a turning point in the history of communications.

It is something worthy of a significant celebration.  

The new era TELSTAR I NASA ushered in we now take for granted — high-speed (for the time) data communications, real-time global telephone service and TV broadcasting.  
Delta launches Telstar.jpg 

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