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Longview IoT Boosts Energy and Wireless Efficiency

By Rich Tehrani on Monday, May 20

Some of the biggest challenges slowing down the adoption of IoT are security, efficient battery usage and optimized wireless communications.One company has...

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Tagged battery, cybersecurity, iiot, iot, longview iot, lora, m2m, mesh, security, solar, tdma, tech, telecom, wifi

Hallmark's Simple, Inexpensive Way to Boost Customer Satisfaction

By Rich Tehrani on Friday, May 17

In an effort to boost margins, companies often push more users to automated solutions such as FAQs, chatbots, voice bots and anything...

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Tagged call center, contact center, crm, customer service, hallmark, net promoter score, nps, tsr

Huawei Places the World's First 5G VoNR Video Call

By Rich Tehrani on Friday, May 17

Huawei recently completed the world's first voice over NR (VoNR) call. The voice and video call service was made using two Huawei...

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Tagged 5g, android, apple, cisco, dell, foldable, folding, galaxy fold, huawei, ios, ipad, iphone, mate x, samsung, tariff, trump

IGEL Advances Future of Work

By Rich Tehrani on Thursday, May 16

IGEL is a provider of a next-gen edge OS for cloud workspaces. The company’s software products include IGEL OS, IGEL UD Pocket (UDP) and Universal...

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Tagged automation, displayport, fow, future, future of work, google, green technology, linux, microsoft

Tata Communications and Cisco Collaborate on SD-WAN

By Rich Tehrani on Thursday, May 16

Tata Communications and Cisco have extended their partnership to enable enterprises to transform their legacy network to a customized and secure multi-cloud...

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Tagged 4g, 5g, business, channel, cisco, cloud, cloud communications, cloud pbx, collaboration, conference call, conferencing, consultant, contact center, hosted voice, ip communications, lte, mobile, msp, ooma, phone, pjsip, reseller, retail, sbc, sd-wan, security, service provider, sip forking, solution, stun, tata communications, uc, ucaas, ucaas provider, ucoms, video, video conferencing, webrtc, wireless

How to Win the 50-Year-Old China Trade War

By Rich Tehrani on Wednesday, May 15

Today and this week in-fact is historic - the left and right in the U.S. agree that we have a major trade...

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Tagged apple lost american jobs, china, supply chain

Extreme Elements Enables The Autonomous Enterprise

By Rich Tehrani on Wednesday, May 15

Extreme Networks just announced Extreme Elements which in-turn enables the autonomous network and subsequently the autonomous enterprise. In a dynamic webinar, Dan...

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Tagged byod, cloud communciations, cloud pbx, collaboration, communications, contact center, cybersecurity, ddos, dhcp, directory, extreme, extreme networks, fancy bear, hack, hacker, hacking, hosted voice, iiot, iot, ip communications, meetings, multirate, networking, nfv, phishing, politics, qoe, russia, security, sip, sip trunking, slack, uc, ucaas, ucoms, video conferencing, vnf, webrtc, wifi, wikileaks, wireless

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The Answer to Flat Revenue

June 12, 2012

The markets are flat. Broadband, voice, TV and cellular. There are more cellphones activated than there are people in the US. The average home has 4 Internet enabled devices.

So what do you do if you are a Cellco and more than 60% of your revenue is wireless?

Posted in cellular, spectrum, wireless

Tagged: arpu, cellular, iphone, price war, spectrum, sprint, vzw : Related Tags: revenue, devices, monthly, selling, household, network

The New VoIP Giant

June 7, 2012

8x8 has hit $100 million in annual revenue making them the number 2 hosted VoIP provider (behind Comcast). 8X8 put up some good numbers last quarter.

At $100M, the company has proven that they can organically grow revenue. The churn is coming under control and the company is looking up-market.

Posted in ISP, PBX, cableco, mergers, metaswitch, voip

Tagged: cableco, hosted pbx, mergers, paetec, voip, windstream : Related Tags: bright house, windstream might, revenue, business, customers, frontier

Verizon is in the News a Lot

June 6, 2012

Hands off the Internet!

Sen. Alex Padilla: Bill will preserve hands-off regulatory approach toward VOIP.

VZW and T-Mobile are at odds over SpectrumCo spectrum with Verizon saying T-Mobile is hypocritical about spectrum. "Verizon told the FCC in a filing Monday that T-Mobile is two-faced in opposing the SpectrumCo deal because its parent company is telling investors it has excess network capacity while T-Mobile is telling the FCC it has too little." That seems to be typical for both T's - tell the FCC one thing and investors another.

Posted in FCC, broadband, cellular, spectrum, video, wireless

Tagged: antitrust, att, broadband, cellular, FCC, healthcare, lawsuit, spectrum, video, vz, vzw : Related Tags: spectrum verizon, spectrum, mobile, sprint, verizon, patients

Top 5 Reasons to Work With an Agent

June 4, 2012

One thing you may have to answer as an Agent is "Why should someone buy from you?" They could call the carrier directly. Here are the top 5 reasons a business customer should work with an Agent.

Number 1: Saves time! Instead of calling around to collect quotes, the agent can do that more efficiently.

Posted in TCA, agents, certification, channel

Tagged: agents, certification, channel partners, CTP, TCA : Related Tags: agent, number, customer, carrier

JAB May Buy Keyon

May 31, 2012

"Its a typical situation in these typical times..." Dave Matthews Band

It seems that ISP roll-ups just don't last long. Volaris anyone? This story has a Tampa flavor, since KeyOn Communications Holdings Inc., acquired Broadsoft's second customer ever, CommX, in June of 2011 (last year).

Posted in ISP, mergers, voip, wireless

Tagged: BK, mergers, voip, wireless : Related Tags: keyon communications, keyon, commx, million, wireless, business

Tidbits About the GC-L3 Combo

May 29, 2012

I sat through a 65 slide presentation from Level3 about the integration of Global Crossing. The stats are nice for trivia night. Maybe someday CVX will hold a Telecom Jeopardy so I can use this trivia to win prizes.

Level3 holds the original VoIP patent.

Posted in Internet, conferencing, fiber, mpls, training, voip

Tagged: bandwidth, conferencing, fiber, internet, level3, microsoft, mpls, vpn, WAN, web 2.0 : Related Tags: conferencing options, market share, global crossing, level, network, global

So Many Conferencing Options

May 29, 2012

Just Google web conferencing to see 18 million results. This list of web conferencing is extensive but far from complete. Conferencing is starting to look like the VoIP space -- a bunch of people jumping in to get a piece of the action. Join.me, StartMeeting.com, Freeconference.com, Yuuguu.com, G+ Hangout, skype and so many more in the no cost variety.

Posted in conferencing, tele-presence, video

Tagged: conferencing, video conferencing : Related Tags: video conferencing, conferencing, video

Fiber and Data Centers

May 28, 2012

For fiber today, it is all about 3 things: exclusive route, low-latency and data center access.

We see a number of fiber operators talking about low latency routes now, something that AboveNet was already capitalizing on - that and its unique (non CO-based) network design.

"Zayo Group announces it is enhancing its low latency service between Seattle and Chicago." In addition, Zayo added 60 miles in Richmond that will connect to a data center campus. Data centers need fiber.

Posted in colocation, data center, fiber

Tagged: data center, fiber, florida : Related Tags: cloud services, latency routes, lightower fiber, number fiber, fiber networks, fiber

No Traction in Hosted PBX Market

May 25, 2012

According to Insight Research, independent hosted PBX providers should be able to take some small business market share from the Duopoly over the next five years.

The small business market size is more than 40 millions lines, says Robert Rosenberg, INSIGHT Research president. That will mean even more hosted PBX seats since lines and seats are not 1 for 1. "Our study suggests that thus far, small businesses haven't quite latched on to this new technology so the revenue today is only in the range of one-half billion dollars, but by 2015 hosted services will be nearly a $1.2 billion market and the adoption rate of the hosted services by small businesses will accelerate," Rosenberg concluded.

Posted in PBX, hosted uc, smb, voip, wireless, wireline

Tagged: duopoly, hosted pbx, numbers, smb, voip : Related Tags: insight research, hosted services, business market, revenue, hosted, market

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