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| Peter Radizeski of RAD-INFO, Inc. talking telecom, Cloud, VoIP, CLEC, and The Channel.

We ask the experts: How can exceptional QoE be achieved in VoLTE networks?

By: Jean Jones, Director, Wireless Marketing, Alcatel-Lucent

What does voice over LTE (VoLTE) offer your subscribers? Better voice quality, including HD voice. Rich communications with messaging and video. And whatever inventive applications you choose to introduce. In other words, VoLTE can provide a superior quality of experience (QoE) for subscribers and give you a competitive edge — particularly when your service operates at its best. 

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In my last blog[CCE1] , our experts explained why an end-to-end strategy is the key to maintaining peak VoLTE performance. Now we’ll look at how this strategy gets put into practice to optimize real-world service offerings. The information here is based on interviews with Luis Venerio who works with our VoLTE Readiness Services team. And his observations come straight from his experience on VoLTE deployments that serve millions of subscribers.

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Wearable Tech Expo 2014 Kicking off in NYC

My team is at the Jacob Javits Center setting up for Wearable Tech Expo 2014 which will take place Wednesday and Thursday...

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When Does WebRTC Need a Media Server? Reason #7

Tsahi Levent-Levi’s white paper, “Seven Reasons for WebRTC Server-Side Processing,” details a variety of WebRTC-related scenarios that necessitate a media server....

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How signaling spikes affect networks: 3 real-world examples

By: Josee Loudiadis, Director of Network Intelligence, Alcatel-Lucent

Data and signaling growth are usually good news for network operators, since growth often translates into higher revenues. But when growth is averaged over a month or quarter, the daily highs and lows of network activity are smoothed out. And signaling spikes remain hidden within the averages. These spikes can overwhelm available signaling capacity, which impairs the customer experience, as well as the operator’s reputation.

What happens when a spike occurs? Typically, a CPU Overload alarm appears on various mobile nodes. And the Network Operations Center (NOC) immediately starts praying that the burst is short-lived and doesn’t go over maximum peak-rate capacity. Because when that happens, all consumers are denied service access. Then, the process of identifying the source of the problem begins. This can be arduous, because it often involves applications completely out of NOC control. And the issue can’t be resolved easily without solid network analytics that enables engagement with application and device developers.

That’s the reason signaling information is a crucial part of the Alcatel-Lucent Mobile Apps Rankings report and why LTE World 2014 devotes an entire pre-conference day to the topic. It’s also why this blog offers a closer look at how some real-world disruptive signaling spikes got started — and were finally resolved.

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The Expanding Channel Programs

Not only do I see more cloud service providers looking to the channel for sales, I see other channel programs expanding....

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When Does WebRTC Need a Media Server? Reason #6

In a recent blog about the current state of WebRTC, I mentioned that readers should check out an excellent white paper...

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The Six Degrees of Mobile Data Plan Innovation: It's Not All About Data- Mobile Voice and Messaging Share Plans Offer Plenty of Appeal

Alcatel-Lucent’s Rich Crowe continues the Six Degrees of Mobile Data Plan Innovation blog series by examining the degree to which consumers are interested in share plans that include unlimited voice and messaging but don’t include data.

The last Six Degrees blog explored consumer attitudes toward two different mobile share plan options: sharing data only and sharing voice, messaging and data. This blog will explore attitudes toward a 3rd option: sharing unlimited voice and messaging — but not data — across multiple devices or subscribers.

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FCC Telemarketing Rules Change

October 7, 2013

Bloomberg has an article making it sound like US businesses are paying through the nose for violating the Do Not Call list.

The FCC has added rules to make it harder to call people on the DNC list. Why is that a problem?

"(1) the requirement that prior to placing calls businesses obtain written -- not oral -- consent, and (2) the elimination of the "established business relationship" defense for certain calls to residential phone lines."

The FTTH Expo in Tampa

October 5, 2013

RingCentral IPO and Other Activity

October 2, 2013

The US dollar isn't worth what it used to be. Twitter has an IPO filed that estimates the value at almost $13B. Twitter is still growing and on target for $1B in revenue but is losing about $110-$150 million per year. Co-founders Evan Stone and Noah Glass do not own any stock in the company.

No More TDM

October 2, 2013

In an effort to speed up the adoption of IP-based voice services (like SIP trunks and VoIP), AT&T has stopped compensating Agents for TDM. No more POTS lines or PRI's, folks.

It's funny that this happens now because I have been trying to get an order in for 3 weeks for a PRI in rural Texas. It only took 3 weeks for SBC's division of AT&T to say, "We can't port those numbers.

Big Data is Big Smoke

October 1, 2013

Over 10 years ago, a grocery chain in the Northeast, Stop & Shop, launched the customer loyalty or savings card. You know that card you need to swipe to get the advertised savings. After a couple of years they pulled the card for three reasons: one, the customers weren't happy with it; two, state law required the store to give everyone the savings anyway (if they asked for it); and three, they weren't getting a return on the data.

We didn't have Big data back then.

Senate Working on New Shield Law

September 26, 2013

Since journalism, newspapers and media companies have morphed in the last 5 years, it might be time to write another shield law. I mean, it isn't like that First Amendment to the US Constitution would cover that. (If we haven't destroyed the Bill of Rights beyond recognition already.)

"On Sept. 12, the Senate Judiciary Committee approved just such a bill by a 13 to 5 vote. The Free Flow of Information Act would shield anyone associated or once associated with a news-gathering operation -- including freelancers, student reporters and bloggers -- who is working with the intent to convey information on important matters to the public." [Benton]

"The shield bill, which is called the "Free Flow of Information Act," would create a new federal privilege for reporters to protect confidential sources," according to Benton.

Comcast and Synnex Equals Added Value

September 26, 2013

I hear all the time how Agents don't "Add Value". Curiously, they never explain what that "added value" is supposed to be. Agents get paid to sell your stuff, isn't that value enough?

Even more curious, carriers think VARs will add value - again without expressing what that value will be.

The FCC is Busy (Part 2)

September 25, 2013

Top stories at the FCC, where there seems to be a lot of activity lately.

The FCC's Wireline Competition Bureau clarified the rules for data collection for Special Access circuits. WC Docket No. 05-25 Report and Order is out.

Susan Crawford writes, "The giant companies that sell access to the Internet are working on multiple fronts to ensure that no regulator has any real authority over them." She is talking about the last 2 RBOCs - AT&T and Verizon, although VZ is the one making the most noise with its lawsuit against the FCC.

"The Obama administration has filed a petition with the Federal Communications Commission asking that all wireless carriers be required to unlock all mobile devices," reports many sources.

The Strain on Linear TV

September 23, 2013

Earlier this year TWC and CBS were in battle over content carriage contracts. It caused blackouts of CBS channels for a while. In 2012, there were 91 blackouts in the US. Congress isn't too happy that the masses are missing prime time because then they just complain about Congress.

Do They Even Know Their Business?

September 20, 2013

Rich Tehrani and I were having an online discussion about JCP shutting down free wi-fi in their stores to save $7M per year. Who says free wi-fi is free?

I commented that maybe JCP customers don't use it. The key to any business is to know as much as you can about your customers.

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