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| Peter Radizeski of RAD-INFO, Inc. talking telecom, Cloud, VoIP, CLEC, and The Channel.

Nuance Brings Artificial Intelligence to the Omnichannel World

The robots aren’t coming, they are here is all I could think of today as I mulled over my notes from a...

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NFV Vendor Challenges Part 2

How will the software in NFV networks interact? Via a Management and Orchestration (MANO) layer.

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Rapport Open APIs Increase Employee Productivity

By: Richard Hatheway, Director, Enterprise Communications Product Marketing, Rapport for Large Enterprise, Alcatel-Lucent

What is one of the biggest factors affecting employee productivity today? Recent studiesby the National Business Research Institute and the Pew Research Center indicate that not having the right technology tools to do their jobs is one of the most critical. From something as simple as having a cell phone to as advanced as having a customized app, having the right tool provides employees with a productivity boost.

Unfortunately though, many large enterprises are unable to take advantage of advances in technology due to old or outdated infrastructure and ICT technology silos. In addition, being locked in to one technology vendor often stymies the enterprise from being able to update the tools necessary to increase employee productivity.

For instance, something as simple as developing and deploying a new app is often a frustrating experience, as the enterprise must submit a request to the technology vendor for a new app to be developed, then wait until the vendor adds it to their development queue before finding out when to expect it. This often takes months, if not longer.

In the meantime, instead of waiting for the new app, many employees take the “shadow IT” route. They download rogue (i.e., non-IT-supported) apps that will allow them to move forward with at least some of the functionality they seek, even without IT support. While this work-around may provide some degree of productivity enhancement for the employee, wouldn’t it be better if the enterprise was able to either plug in existing best-of-breed third-party apps or develop and deploy its own apps without having to wait for a vendor to become involved?

Alcatel-Lucent thinks so, which is one of the reasons our new solution, Rapport™ for Large Enterprise, is generating so much interest. Rapport is a private cloud-based communications and collaboration solution designed specifically for the large enterprise.

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Versay Solutions Moves to Support the Omnichannel World

A company known for professional services in the contact center – Chicago-based Versay Solutions has more recently applied its skills in analytics...

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Splice Software Uses the Power of Analytics to Expand its Product Line

Big data and analytics have had a huge impact on numerous spaces and certainly marketing is one of these areas. Perhaps the...

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Jet.com The .Good the .Bad and the .Ugly

The .GoodI’ve been using Jet.com for a few weeks and so far I have found the selection to be about 20-30% of...

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VoicePIN Voice Biometrics Brings New Tech to Phone and Apps

The biometrics market has been around for decades but never achieved widespread acceptance until after Apple rolled out TouchID. Laptop makers...

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3 Reasons Channel Management Needs a Slap

October 31, 2014

It's amazing to me how people who manage channel operations for carriers (and likely have not worked in the channel as a partner in at least 8 years) can give partners advice about running their business. Have you looked inside your own company???

Reason 1 that some people need a slap is Larry Walsh on CPZ saying that partners need to spend money on R&D. Never mind that he doesn't explain what he means by R&D.

Why I am Tired of RingCentral

October 28, 2014

Every conversation about Hosted PBX (HPBX) includes the mention of RingCentral. This company has done a fantastic job of marketing itself. So well in fact that it has been able to IPO and then go back for a second offering. If it is doing so well, why did it need a second offering?

Look Another Road Show (and Presentation)

October 28, 2014

Presentation after presentation is what the shows are all about. Sponsors pay for the show, so they get to stand on stage and give a presentation. That would be fine if the presentations didn't suck.

That's right.

What's the Difference?

October 28, 2014

As I have been trying to add up, there has to be 2000 service providers offering some kind of Hosted VoiP. There are about 1000 ILECs of one size or another (NTCA, NCTC, ITTA) and about another 900 MSO's. In addition, the ISPs or ITSPs offering Asterisk service or using Netsapiens, Ipifony, Broad River, or other white label softswitch operator. There are 300+ Broadsoft clients in the US (main of which are ILECs and MSOs).

The Stock Market is Unkind

October 22, 2014

Yahoo made $6.3 billion on the Alibaba stock IPO. It's quarterly revenue was $1.094 billion of which more than $200 million in mobile ad revenue. Investors want it to stop making acquisitions (but $3 bill in cash means it will buy something) and to merge with AOL.

McDonald's revenue plunged 30%.

More Thoughts from Denver (II)

October 21, 2014

Thoughts from Denver

October 21, 2014

Channel, Sales and a Chat with a Master Agent

October 15, 2014

Notes from Connections 2014 Part Deux

October 13, 2014

More notes from BSFT Connections 2014 in the desert by friends of my at the show.

These notes are from ANPI's prezo and others. It coincides with David Byrd's blog post about the best part of UC is Presence and IM.

"Scheduled meetings should be for large groups.

Notes from Connections 2014

October 13, 2014

Broadsoft Connections kicked off with the usual festivities yesterday including a pool party and a summer fashion show. This morning it was all business as the attendees were treated to presentations (including one by ANPI's David Byrd pictured), which produced some interesting data.

Only 3 percent of business lines are Hosted PBX. <-- That means two things: lots of potential and the sales teams suck at selling HPBX.

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