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How is Successful Marketing like a Successful 401K?

By Rich Tehrani on Wednesday, Jun 19

I was recently interviewed by Content Marketing Examiner on the topic of content marketing and in this interview you get to hear...

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Tagged content boost, content marketing, marketing

Effectively Telling Your Product's Story

By Rich Tehrani on Tuesday, Jun 18

One of the most interesting aspects of my career is watching the thousands of companies I have met over the years make...

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Tagged advertising, kodak, mad men, marketing

Dialogic and Cisco Round Out Day's NFV News

By Rich Tehrani on Tuesday, Jun 18

It’s been a busy week regarding NFV and the software telco (R)evolution. First off Dialogic had some solid thoughts on six of...

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Tagged cisco, dialogic, network functions virtualization, nfv, software telco

The Big Deal about Big Data Analytics

By Peter Bernstein on Tuesday, Jun 18

By Greg Owens, Senior Director Customer Experience Solutions Marketing, Alcatel-Lucent

The rise of big data is causing service providers to ask some big questions: How should we store our data? How long should we keep it? What parts of it are relevant to our business? Most importantly, how do we get value from it? To turn big data into a big deal, service providers need to extract insights that can help them make smart business decisions and improve the customer experience.

The value of big data is all in what useful and actionable information it can provide. I find it exciting to see how service providers use big data analytics to gain new insights and solve complex problems. With this post, I’ll look at some new research by industry analysts and three key opportunities that big data analytics presents to service providers.
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Tagged Alcatel-Lucent, analytics, Big Data, customer expereince, Greg Owens, QoS | Responses

WebRTC: The Revolution Won't Occur Without a Media Server

By Jim Machi on Tuesday, Jun 18

Next Thursday at the WebRTC Conference and Expo, I’ll present a conference keynote that might not be exactly what attendees expect...

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Tagged Atlanta, Internet Protocol, Media server, PSTN, Public switched telephone network, Voice over Internet Protocol, Web browser, WebRTC | Responses

Software Telcos Based on NFV Want Less Equipment Provider M&A

By Rich Tehrani on Tuesday, Jun 18

Mergers are nothing new but about a decade ago in the telecom market they reached a fever pitch when SBC purchased AT&T...

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Tagged at&t, etsi, nfv, sbc, sdn, software telco, wireless

Linux Foundation Embedded Solutions Director's Case for Open Source and Connected Car

By Suzanne Bowen on Monday, Jun 17

The car of 2013 is different from the one I learned to drive, a 1974 Ford Maverick with rear federal bumpers, aluminum...

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Tagged Connected car, Ford Maverick, Ford Motor Company, Linus Torvalds, Linux, linux foundation, Mercedes Benz, open source, Original equipment manufacturer, rudolf streif, Tata Elxsi | Responses

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Big Mac versus Hamburger

May 7, 2012

When selling Hosted PBX and other unified communications, it's a lot like giving someone a Big Mac. Extra sauce, more calories, cheese and an extra patty for your customer, but all he wanted when he hit the drive-thru was a hamburger.

Posted in hosted uc

Tagged: hosted pbx, sellecom, UC : Related Tags:

VoIP Termination Squabble

May 7, 2012

On April 5, 2012, Sprint filed a petition for declaratory ruling raising a number of issues concerning the applicability of tariffed access rates to Voice over Internet Protocol (VoIP)-originated calls. (Issues that the FCC should have already put to bed!) Basically, "Sprint is asking the FCC to decide whether it should pay CenturyLink for VoIP long-distance traffic. The question stems from a long-running federal lawsuit - filed in Nov. 2009 - CenturyLink filed against Sprint to enforce access tariffs on VoIP-originated calls." [fiercetelecom]

One of Sprint's points is: "because the VoIP originated traffic is jurisdictionally interstate, intrastate access tariffs cannot impose compensation obligations with respect to that traffic, even if those calls originate and terminate in the same state."

Posted in FCC, compliance, politics, voip

Tagged: centurylink, FCC, inter-carrier compensation, lawsuit, sprint, voip : Related Tags: originated calls, access charges, district court, calls information, connect america, access

Cincinnati Bell to Spin Off Data Centers

May 4, 2012

Last week when asked, I said that I did not see Cincinnati Bell spinning off its data centers. One reason was that the ILEC would be left with a declining wireline business and debt, which was the reason that CinBell had pursued a data center acquisition -- to offset the line losses.

This week, CinBell announced that it will examine spinning off Cyrus One as a REIT (real estate investment trust). The IPO will bring in much needed cash to pay down debt - $2.5B.With the data center business up 21% to $53M, CinBell is expanding the data center space.

Posted in cellular, data center, wireless, wireline

Tagged: data center, financials, ilec, wireline : Related Tags: revenue quarter, internet subscribers, speed internet, quarter million, territory lines, quarter

Transactional Agents Called Names

May 4, 2012

Over at CP, the transactional agents are being called Prostitutes and Zombies in opinion pieces. I find that sad considering that the Zombie comment comes from a guy who whined because he couldn't make huge commissions off call centers any more.

The one thing that most of these opinions neglect is that the World of Telecom is all about Transactions. It is a business based solely on Arbitrage.

Posted in CLEC, agents, cloud computing, commissions, telco, voip

Tagged: agents, att, cable, commissions, price war, telecom is broken, voip : Related Tags: transactional agents, market share, market, transactional, because, price

What Competition?

May 1, 2012

In this article about independent ISP's fading away, CenturyLink talks about competition of ILEC DSL - from cellular 3G/4G, muni Wi-Fi, and cable. There's also fixed wireless in some ares from independent ISP's, but that is mainly in areas without competition.

But competition is a myth today. VZ is co-marketing with cable now.

Posted in CLEC, broadband, cableco, duopoly, telco, voip

Tagged: broadband, cableco, clec, dsl, duopoly, ilec, smb : Related Tags: video services, competition, customers, space, pricing, market

WOW! to acquire Knology

April 27, 2012

More cable consolidation. Southeastern Knology is being acquired by WOW!, WideOpenWest LLC for about $1.5B with debt.

"The acquisition increases WideOpenWest's customer base and will help give the operator more leverage in programming contract discussions with content providers." This statement makes sense - scale and scale.

"WOW is paying about $1,875 per customer relationship," according to Bloomberg.

"The combined entity will have over 800,000 customers, and its products and services will be available to more than 2.8 million households in 13 states," according to the press release.

Knology offers Hosted PBX and Knology Matrix, our fully-managed direct-to-the-desktop solution (which looks just like Hosted PBX.)

Posted in PBX, cableco, mergers, voip

Tagged: cable, cableco, hosted pbx, mergers, voip : Related Tags: knology

US Government Suing AT&T for Fraud

April 26, 2012

Is Fraud rampant at Ma Bell?

ARS wrote an article titled, AT&T collected millions from taxpayers in fraudulent charges, US says. "AT&T improperly received millions of dollars from a government reimbursement fund by ignoring fraudulent use of the IP Relay call system provided free of charge to hearing- and speech-impaired US residents, the US government alleged this week."

Another item ripped from the headlines:

Posted in CLEC, FCC, broadband, cableco, cellular, duopoly, telco, wireline

Tagged: att, cableco, cellular, clec, debt, FCC, ilec, lawsuit, numbers, strategy, vz, vzw, wireline : Related Tags: justice department, stock price, revenue, government, going, union

Basic Math for TNCI

April 26, 2012

TNCI (Trans National Communications International) filed for Bankruptcy in October of 2011, owing Sprint ($5M), AT&T ($1.66M), Verizon ($1M) and Qwest ($1.9M). VZ and AT&T have liquidated CLEC's before for less than $2M. I'm not trying to be pessimistic here, but realistic. Commpartners was liquidated for less than $2M and AstroTel was forced to sell for less than $1M.

Posted in CLEC, agents, commissions

Tagged: agents, BK, clec, commissions : Related Tags: million, total, filed

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