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Longview IoT Boosts Energy and Wireless Efficiency

By Rich Tehrani on Monday, May 20

Some of the biggest challenges slowing down the adoption of IoT are security, efficient battery usage and optimized wireless communications.One company has...

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Tagged battery, cybersecurity, iiot, iot, longview iot, lora, m2m, mesh, security, solar, tdma, tech, telecom, wifi

Hallmark's Simple, Inexpensive Way to Boost Customer Satisfaction

By Rich Tehrani on Friday, May 17

In an effort to boost margins, companies often push more users to automated solutions such as FAQs, chatbots, voice bots and anything...

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Tagged call center, contact center, crm, customer service, hallmark, net promoter score, nps, tsr

Huawei Places the World's First 5G VoNR Video Call

By Rich Tehrani on Friday, May 17

Huawei recently completed the world's first voice over NR (VoNR) call. The voice and video call service was made using two Huawei...

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Tagged 5g, android, apple, cisco, dell, foldable, folding, galaxy fold, huawei, ios, ipad, iphone, mate x, samsung, tariff, trump

IGEL Advances Future of Work

By Rich Tehrani on Thursday, May 16

IGEL is a provider of a next-gen edge OS for cloud workspaces. The company’s software products include IGEL OS, IGEL UD Pocket (UDP) and Universal...

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Tagged automation, displayport, fow, future, future of work, google, green technology, linux, microsoft

Tata Communications and Cisco Collaborate on SD-WAN

By Rich Tehrani on Thursday, May 16

Tata Communications and Cisco have extended their partnership to enable enterprises to transform their legacy network to a customized and secure multi-cloud...

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Tagged 4g, 5g, business, channel, cisco, cloud, cloud communications, cloud pbx, collaboration, conference call, conferencing, consultant, contact center, hosted voice, ip communications, lte, mobile, msp, ooma, phone, pjsip, reseller, retail, sbc, sd-wan, security, service provider, sip forking, solution, stun, tata communications, uc, ucaas, ucaas provider, ucoms, video, video conferencing, webrtc, wireless

How to Win the 50-Year-Old China Trade War

By Rich Tehrani on Wednesday, May 15

Today and this week in-fact is historic - the left and right in the U.S. agree that we have a major trade...

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Tagged apple lost american jobs, china, supply chain

Extreme Elements Enables The Autonomous Enterprise

By Rich Tehrani on Wednesday, May 15

Extreme Networks just announced Extreme Elements which in-turn enables the autonomous network and subsequently the autonomous enterprise. In a dynamic webinar, Dan...

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Tagged byod, cloud communciations, cloud pbx, collaboration, communications, contact center, cybersecurity, ddos, dhcp, directory, extreme, extreme networks, fancy bear, hack, hacker, hacking, hosted voice, iiot, iot, ip communications, meetings, multirate, networking, nfv, phishing, politics, qoe, russia, security, sip, sip trunking, slack, uc, ucaas, ucoms, video conferencing, vnf, webrtc, wifi, wikileaks, wireless

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The CLECs have always been channel friendly. It was a mutual love fest because they both needed each other and were being pushed around by the ILECs. Today, the CLECs look ill. All of them are a rag tag collection of acquisitions and mangled integrations.

Sprint wireline business annual "Revenues were $581M, dropping another $18M sequentially" over the total annual revenue of $8.1 Billion.

Posted in CLEC, channel

Tagged: channel partners, clec, sprint : Related Tags: clecs

Telecom Disruption

January 24, 2016

You read about disruption in other industries with household names like Dropbox, Uber, AirBnb and Netflix. Telecom is being picked apart the same way Craigslist started the revenue decline for newspapers.

No one makes voice calls any more. It is all text and chat.

Posted in BPI, apps, communications, hosted uc, im/chat, security, tele-presence, unified communications, voip

Tagged: analytics, API, apps, BPI, chat, deployment, disrupt, security, sms, UC, unified messaging : Related Tags: product offering, percent, business, security, mobile, being

The Storming of Canada

January 22, 2016

Last week, Zayo bought Allstream from MTS. Allstream was a Canadian B2B telecom with a lot of fiber.

Shaw Communications in 2014 bought data center company, ViaWest. There has been a few large transaction across the northern border in the last two years.

Birch is making a move into Canada too.

Posted in mergers

Tagged: birch, canada, clec, mergers : Related Tags: canada, primus, birch, company

Broadsoft's UCaaS Predictions

January 21, 2016

Broadsoft did a global survey of UCaaS penetration.

"The survey of 129 global service provider and industry leader respondents revealed cloud UC market penetration could grow 3x in the large enterprise segment, 7x in the mid-market segment and almost 5x in the small business segment by 2020."

Globally they surveyed 129 providers, which is less than half of just its base of US customers, about a third of its global clientele and about 5% of Hosted VoIP providers in North America. A small sample.

Posted in broadsoft, hosted uc, unified communications, voip

Tagged: broadsoft, hosted pbx, UC : Related Tags: phone numbers, market penetration, enterprise segment, ucaas space, ucaas, market

Competing in SaaS or VoIP

January 19, 2016

In this growth hack article, there a number of good points about SaaS companies that can be extended to the VoIP space as well. (Voice is just an app today, right?)

"SaaS is getting increasingly competitive." You think? Look at all of these marketing apps.

Posted in Marketing, hosted uc, saas, sales and selling, voip

Tagged: hosted pbx, SAAS, saas, sellecom, selling, UC, voip : Related Tags: product, voice, today, customers

How Do You Choose a Marketing Firm?

January 18, 2016

I find it interesting that most service providers treat marketing as separate from the business as a shed in the backyard is separate from the house. Service providers would not hire someone off fiverr or elance to configure routers or phones, but would use any platform like that to hire people to manage their brand or marketing.

At the very least, when hiring a marketing firm, check their track record. Do they have any home runs?

Posted in Marketing

Tagged: marketing : Related Tags: service providers, significant asset, marketing, brand

2000 Blog Posts!!!!!

January 15, 2016

Tagged: radizeski : Related Tags:

Uh Oh, Microsoft is Closing the Gaps

January 15, 2016

Some folks think I am picking on the VoIP space (see this post). Maybe I am. Hosted PBX started for me in 2003 when Broadsoft's second customer rolled out its platform and signed me up as their first agent. It has been a struggle ever since.

Posted in BPI, BPaaS , CLEC, agents, broadsoft, channel, hosted uc, im/chat, mergers, unified communications, voip

Tagged: BPaaS, BPI, broadsoft, channel partners, clec, hosted pbx, mergers, microsoft, slack, UC, voip, vonage : Related Tags: ucaas players, single source, business, skype, hosted, million

Is There Anything Impressive About VoIP?

January 11, 2016

I am getting peppered with email invites to lunch-and-learns, webinars and other events to learn about "impressive" companies. Is there anything impressive about VoIP? Is anyone doing anything really unique? I am having a hard time thinking so.

Posted in PBX, hosted uc, unified communications, voip

Tagged: hosted pbx, strategy, UC, UX, voip : Related Tags: anything impressive, selling product, fastest selling, product, impressive, anything

Data Center M&A to Start off 2016

January 11, 2016

Verizon put its Terremark division up for auction. Windstream sold its data centers to TierPoint. Rumor has it that CenturyLink and AT&T are looking at selling their data centers.

The market for data centers is at a high - and the telcos need cash, so a sale makes sense.

Posted in colocation, data center, mergers

Tagged: collocation, data center, mergers : Related Tags: center space, center, centers, tierpoint, telcos, space

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