Peter : On Rad's Radar?
Peter
| Peter Radizeski of RAD-INFO, Inc. talking telecom, Cloud, VoIP, CLEC, and The Channel.

Why E-Mail Sucks and How to Make it Smarter

Many of us live in email. I get hundreds per day and I need almost every message. I am also a source...

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The Contact Center's Seemingly Oxymoronic Play: How to Decrease Costs Yet Improve Customer Service

I was recently asked to talk to some of our many contact center customers about the new contact center trends.  It...

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The New Facet of Customer Experience Management - Field Service 2.0

By: Rhodo Odysseos, Product/Solution Marketing, Alcatel-Lucent, and Jess Verbruggen, Motive Integrated Marketing Assistant, Alcatel-Lucent

Traditionally, communications service providers (CSPs) have treated the field service aspect of their organization as a cost center. Field technicians engaged in maintenance activities were simply a part of the cost of doing business.  More recently, the communications industry in general and the field service arena in particular, has been disrupted by immense changes in the customer profile, service expectations, and behaviors.

Field service is often the only face of the company that a customer will ever see, so it’s not a surprise that CSPs are striving to make a positive impact on customers in this realm. Achieving full potential in field service saves CSPs a lot of time and money. Productivity and efficiency reviews targeted at field service operations, done correctly, can reinforce other areas of the business by increasing customer satisfaction and improving safety and quality. 

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Amazon Fire Phone Should be a Laptop

I’ve written a lot of headlines in my life but this one is among the oddest. Why on earth does a phone...

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Apple Pay Vs. Google Wallet

Replacing credit cards can likely only be done if the new system is dead-easy to use and it moreover has to be...

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Signaling Offers Great Differentiation for Mobile Value-Added Service Offerings

We’ve all heard that some Value Added Services (VAS) revenue such as Short Message Service (SMS) are starting to decline in...

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Birdstep Improves Wireless User Experience, Reduces Churn

A smartphone user can get tripped up easily when in motion as today’s smartphones look for WiFi networks to connect to and...

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Fastest Way to Raise Revenue

August 19, 2013

Some Ideas to Play With

August 16, 2013

What to Do About Dipping revenue and Profits?

August 15, 2013

These headlines are worrisome.

Weaker-Than-Expected Channel Sales Impact CenturyLink

tw telecom Revenue Grows, Profit Dips

Windstream Profit Falls 22%, Business-Service Revenue Up

Revenue is up, profit is down.

Info You Need That I Didn't Blog About

August 14, 2013

The Affordable Care Act has some big deadlines including Oct. 1, 2013. See more here.

Google tells the court, ""a person has no legitimate expectation of privacy in information he voluntarily turns over to third parties.". And that sound you heard was the thud of US cloud companies hopes and revenues declining.

Convergence is Upon Us

August 11, 2013

For years we talked about converging voice and data. Now that most voice traffic is VoIP riding on data networks (cellular, broadband, T1, MPLS, etc.), we can say Converged. But there is another convergence happening - the world of telco and IT. CompTIA, Cloud Services Community and other groups are working hard to get VARs to either become telecom agents or work with them.

One Good Reason for CRM

August 11, 2013

The Snowden Effect (on Business)

August 9, 2013

TechCrunch has two articles about two email hosting providers who have shut down their business. Lavabit was the email service for Snowden, the NSA whistleblower. After government intervention, the owner shut down.

The owner left this note:

This experience has taught me one very important lesson: without congressional action or a strong judicial precedent, I would _strongly_ recommend against anyone trusting their private data to a company with physical ties to the United States.

Silent Circle shut down their email operations because they didn't want to deal with the USG (3 letters that represent all the 3 letter agencies in the US).

The Lottery Mentality

August 9, 2013

"Girls star and generational lighting rod Lena Dunham made her big debut in New York City politics yesterday," according to the MIami New Times.

""Recent college graduates, she said, are 'struggling to find jobs and pay the rent and if they struggle for too long, they're leaving New York' for other cities, 'even Tampa,'" reports Capital NY on Dunham's remarks."

In Tampa Bay, there is always someone squawking about how to build a startup community, a Creative City, or how to get people to stay. Then I find out that just about every county in the US is facing the same dilemma. Strange, right?

The ITEXPO Preview

August 9, 2013

Video is Going to be Big

August 7, 2013

Cisco did a survey of young execs. They predict video will be big. You'll see.

"A global study announced today by Cisco revealed that the majority of these next-generation executives intend to depend heavily upon business-class video to connect with their teams, colleagues, suppliers, customers and prospects, as well as to help their businesses deliver new products and services."

"The 2013 Cisco Global Young Executives' Video Attitudes Survey gives insight into what management-track leaders aged 34 and under think about business-class video": "Three out of five young executives say they will rely more heavily on business-class video during the next five to 10 years." <-- in the next 5 years!

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