Peter : On Rad's Radar?
Peter
| Peter Radizeski of RAD-INFO, Inc. talking telecom, Cloud, VoIP, CLEC, and The Channel.

10 Reasons why CurrentC Will Lose the Mobile Payment War

By now, most of us have heard that retailers such as CVS allowed NFC-based payments for a few days via Apple Pay...

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Why E-Mail Sucks and How to Make it Smarter

Many of us live in email. I get hundreds per day and I need almost every message. I am also a source...

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The Contact Center's Seemingly Oxymoronic Play: How to Decrease Costs Yet Improve Customer Service

I was recently asked to talk to some of our many contact center customers about the new contact center trends.  It...

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The New Facet of Customer Experience Management - Field Service 2.0

By: Rhodo Odysseos, Product/Solution Marketing, Alcatel-Lucent, and Jess Verbruggen, Motive Integrated Marketing Assistant, Alcatel-Lucent

Traditionally, communications service providers (CSPs) have treated the field service aspect of their organization as a cost center. Field technicians engaged in maintenance activities were simply a part of the cost of doing business.  More recently, the communications industry in general and the field service arena in particular, has been disrupted by immense changes in the customer profile, service expectations, and behaviors.

Field service is often the only face of the company that a customer will ever see, so it’s not a surprise that CSPs are striving to make a positive impact on customers in this realm. Achieving full potential in field service saves CSPs a lot of time and money. Productivity and efficiency reviews targeted at field service operations, done correctly, can reinforce other areas of the business by increasing customer satisfaction and improving safety and quality. 

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Amazon Fire Phone Should be a Laptop

I’ve written a lot of headlines in my life but this one is among the oddest. Why on earth does a phone...

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Apple Pay Vs. Google Wallet

Replacing credit cards can likely only be done if the new system is dead-easy to use and it moreover has to be...

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Signaling Offers Great Differentiation for Mobile Value-Added Service Offerings

We’ve all heard that some Value Added Services (VAS) revenue such as Short Message Service (SMS) are starting to decline in...

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Doubling Your Sales

May 30, 2013

At ITEXPO in Vegas, I will be on a panel for Doubling Your Sales in Telecom (SP-07) that is on 8/28/2013 at 9 AM. You do not want to miss this!!!

Session description: It's no secret many telecom and cloud providers are struggling for sales - it's an in increasingly competitive market and businesses are facing shrinking budgets. This session will consider these trends and discuss eight tips any service provider can use to increase sales by as much as 100%.

Mary Meeker's Internet Trends 2013

May 29, 2013

Level3 Channel Chief Steps Down

May 28, 2013

A memo went out to channel partners this evening from Karl Strohmeyer, GVP, NA Enterprise Sales at Level(3) that Mike Jerich was leaving L3.

"Partners:

It is with mixed feelings that I announce Mike Jerich is leaving Level 3 to pursue an outside opportunity. I say "mixed" as he has shown great leadership integrating and building the program to what it has become today; however, he has an opportunity to further expand his career. I appreciate the strong commitment and expertise he has delivered and wish him all the best in his new chapter.

VAD's Becoming CSB's

May 28, 2013

I just like using acronyms. A VAD is a value added distributor like Tech Data, SYNNEX, Arrow, Ingram Micro and Insight. Like Dell and Microsoft, these companies have to shift their business model to adjust for a decline in hardware and software sales. Everything is going Cloud.

5.5 Questions to Ask Your Cloud Vendor

May 28, 2013

An agent asked me for some advice on what Hosted PBX provider they should look at. I think it is always about local - you need local support, local numbers, and if it is OTT or single location local network.

Then she asked me what questions to ask a cloud vendor. Here are 5 and one-half.

10 Lessons from Volleyball, Part 2

May 23, 2013

Part 1 of the 10 Business Lessons from Volleyball can be found here.

In volleyball, the only play you control yourself is the serve. See that post here. Best female server in the world now is Logan Tom.

The First Woman Chair at the FCC

May 22, 2013

I don't know much about Mignon Clyburn, except that she is the first acting chairwoman of the FCC. Congrats!

She will be acting chair until Congress approves the appointment of Wheeler to the Chair. Considering some federal judges are waiting 700 days now for appointment, who knows how long this will take.

Some Channel Changes

May 22, 2013

CloudTC and N-Able Acquired

May 22, 2013

"Australian-owned IP PBX systems company, Vixtel, has completed the acquisition of Silicon Valley based glass phone developer, CloudTC, for an undisclosed figure," according to news reports. I really liked this phone when it came out. It was ahead of the curve. CloudTC was a Startup Camp Comms candidate.

Internet is like Electricity

May 21, 2013

"People there told me that incoming businesses care more about access to fiber than any other attribute in a building," Susan Crawford said in a phone call. "It's very much like electricity. They want reliable service at a reliable cost." But businesses don't have to check to see if other utilities are available -- they know that electricity, water and phone are available every where. But businesses know that high speed Internet is vital to business success.

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