In the past we have written about Cyara providing CX assurance in the cloud as companies embark upon digital transformation.
Fifteen years ago we were sure voice communities would flourish. The purchase of Skype by eBay in 2005 made it
Twilio really revolutionized telecom. They took a market that once relied on boards from companies like Natural Microsystems and local
“People get digital transformation but not network transformation,” said Galeal Zino, Founder and CEO of NetFoundry in an exclusive interview about
APIs are where the action is With a backdrop of the tech market receding and traditional legacy telecom companies complaining
This week, Ribbon Communications sold its cloud-based Kandy Communications division to AVCtechnologies. Ribbon was one of the first companies in
Covid-19 has caused a tremendous acceleration in the growth curve of many tech companies such as Zoom, Slack and Microsoft.
Sangoma has quietly built a communications empire – while many weren’t watching, they made strategic acquisition after acquisition and now
Having been in and covering the call center space since the 1980s, before the term call center was invented, we
We’ve reported on Infobip before… Infobip Conversations, an Automated Omnichannel Cloud Contact Center Solution with Chatbot Support. In addition, we