Category: AI

Five9 Pushes Toward Agentic CX as Open Ecosystems and AI Routing Redefine the Contact Center

Five9 Pushes Toward Agentic CX as Open Ecosystems and AI Routing Redefine the Contact Center

Key Takeaways: At a recent industry event, conversations around the future of the contact center kept circling back to one
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The Future of Enterprise Tech and AI: What  ITEXPO #TECHSUPERSHOW 2026 Participants Had to Say

The Future of Enterprise Tech and AI: What ITEXPO #TECHSUPERSHOW 2026 Participants Had to Say

Key Takeaways What We Heard from 35 Companies on the Floor ITEXPO #TECHSUPERSHOW 2026 ran February 10–12 in Fort Lauderdale,
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Craig Walker’s Third Act: Why Dialpad Is Betting Big on AI-Driven Business Communications

Craig Walker’s Third Act: Why Dialpad Is Betting Big on AI-Driven Business Communications

Craig Walker has done something very few founders manage to pull off once, let alone repeatedly. He launched GrandCentral, which
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Nvidia’s New NemoClaw Vs. AI Agents From OpenClaw, Kimmi, Anthropic and Claude

Nvidia’s New NemoClaw Vs. AI Agents From OpenClaw, Kimmi, Anthropic and Claude

Key Takeaways: • AI agents are evolving from chat tools into autonomous systems capable of executing multi step tasks across
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Nvidia Plans New Chip to Boost AI Processing and Disrupt Market

Nvidia Plans New Chip to Boost AI Processing and Disrupt Market

Key Takeaways At its recent GTC conference in San Jose, Nvidia made something clear. The next phase of AI will
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The Autonomous Enterprise Starts Here

The Autonomous Enterprise Starts Here

Work is changing, and not in subtle ways. Pressure is up. Expectations are higher. The pace feels relentless in many
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AI Gets Compared to the Dotcom Boom for a Reason. But the Details Matter.

AI Gets Compared to the Dotcom Boom for a Reason. But the Details Matter.

Key Takeaways:• The dotcom era was driven by real opportunity, but distorted by timing, policy, and capital structure• Infrastructure-heavy markets
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Most Companies Aren’t Getting Their Expected AI ROI

Most Companies Aren’t Getting Their Expected AI ROI

There’s a powerful moment happening right now with generative AI — and it’s easily one of the most consequential shifts
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OpenAI Signals a Shift Toward Proactive, Personalized AI for Business

OpenAI Signals a Shift Toward Proactive, Personalized AI for Business

Key Takeaways:• OpenAI is transitioning from reactive chatbots to proactive, agentic AI capable of anticipating user needs.• Advanced tiers, such
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Can Agentic AI Save SaaS? Marc Benioff’s Next Big Bet

Can Agentic AI Save SaaS? Marc Benioff’s Next Big Bet

Key Takeaways: Marc Benioff has been through a major technology storm before. Salesforce was born in the late nineties, rode
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