Category: CRM

Recently, my wife ordered a few pairs of shoes from Zappos.com and they upgraded her shipping after the order was

When an entire generation uses their phones for nothing but social networking and sending text messages, smart contact center companies

Here are some article flagged by my editorial team as worth reading in the CRM/contact center space. There are some

Hats off to Benioff and company at SalesForce.com for beating the quarterly estimates and also for keeping guidance for the

For advertisers who haven’t done a great job building focus groups to ensure the ads they run are received well

The announcement I just made about Blog Aid — the program which allows people out of work to have a

Today, TMC launches its Blog Aid program to help people out of work stay in the public eye – in

Here are some of the news items which caught my eye recently with some commentary: Nokia predicts the recession and

Is service the new sales? According to Greg Gianforte, CEO and founder of RightNow, not only is this a true

Today I sent an email to the TMC team regarding how TMCnet ranks on URLFAN, a site which tracks rankings