Telecom and CRM Scoop

TMC’s International correspondent David Sims writes a witty piece each AM on the state of CRM, contact centers and technology/ Aptly named First Coffee the blog illustrates how much news you can amass and post before anyone on in the US wakes up. Sims writes about technology from all over the world and his humor never fails to delight – unless you happen to be Newsweek magazine and you read the post on May 19, 2005 assuring readers that Newsweek magazine was not used as a source for Dave’s column!

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