Indian Call Center Fraud

In this New York Times article, something we have written about in Customer Interaction Solutions has finally happened. Customer records were acquired by some call center workers and this information was used to withdraw money from the accounts of unsuspecting customers. In this case the company in question is CitiBank who outsourced their work to India‘s Mphasis BPO.

Excerpts from the article:

Reacting to the news, a cyber law expert said the monitoring system in Indian companies needed to improve.

"This crime is a wake-up call," said Pavan Duggal, an advocate in India‘s Supreme Court. "There is an urgent need for far more due diligence in Indian outsourcing companies than is being currently done."
He said not all companies fully comply with the Indian Information Technology Act, which requires companies to introduce strict procedures for data protection.

The challenge companies have when outsourcing is how to assure the laws in other countries are on par with the US. Most countries don’t have the consumer protection laws we have in this country and if they do have them, enforcement is substandard. Let’s face it, consumer privacy is tough enough to enforce in the US. Adding an international element makes it infinitely more difficult to monitor and prosecute.

  • sonu
    June 1, 2006 at 7:09 am

    Dear Sir/Madam,
    We are 16-Seater Call Center based in Heart of Guwahati, Assam, India. We are very much new to this field and are in need of your absolute assistance and guidance too. We are looking for a good inbound aswell as outbound campaign. We would be obliged if you be keen and kind enough to send us a brief details regarding this business, finances, and hopefully providing us with some direct CC work.
    With lots of hope and expectation to achieve a prompt reply from your end i end my mail here.
    Thanking you with regards
    sonu sarker

  • Kaustav Dhar
    June 28, 2006 at 4:55 pm

    Hi Sonu,
    My Name is Kaustav and I belong to Guwahati Assam. However, for the last 4 and 1/2 years, I’ve been working in this industry (BPO) in Delhi. Though, I am currently deployed in Delhi, however I’m planning a come-back.
    If you are in the verge of expanding your organization and hiring talents for your callcenter, please let me know via e-mail at kaustav.dhar@hotmail.com.
    I can prove to be a helping hand in your organization.
    Regards,
    Kaustav

  • rupjyoti sharma
    August 11, 2006 at 2:31 am

    Hi Sonu,
    My Name is Rupjyoti and I belong to Guwahati Assam. However, for the last 2 and 1/2 years, I’ve been working in this industry (BPO) in Delhi. Though, I am currently deployed in Delhi, however I’m planning a come-back.
    If you are in the verge of expanding your organization and hiring talents for your callcenter, please let me know via e-mail at sam_rup1981@yahoo.co.in
    I can prove to be a helping hand in your organization.
    Regards,
    Rupjyoti

  • Sunil Saini
    January 8, 2008 at 2:46 am

    Dear Sonu,
    We are a professional BPO Centre/CALL CENTRE process provider in India!!
    Please let me introduce my Organization to you!
    MARS Group is having different divisions for Marketing, Consultancy, Production, Construction,International Business Development & BPO.
    Outbound BPO (Voice Based for UK)
    We are looking for call-centers with experience in telesales processesfor UK . We have good tie-ups with worldwide banks and lenders.
    Here are the processes which we can outsource to you:
    Customer care (Inbound)
    Accident Claims Processing
    Mobile Phone
    Details procurement
    Data Base Development/ Survey
    B2B/B2C (Inbound/Outbound)
    Secured Loan/Re-Mortgage(Lead Generation/Hot Transfer)
    INSURANCE PROCESING
    Other CONSULTING services…
    We are currently having our affiliates throughout India, Africa, and Philippines and we churn around 50-70 verified leads a day.
    Please provide us your complete company profile to take it further.
    I shall look forward for your Quickest response. We hope to develop long term relationships.
    Thanks & Regards,
    Sunil Saini
    Div: International Business Development
    Mars Packaging Pvt Ltd/Mars Excel Technologies
    New Delhi-110033, India
    http://www.marspackaging.com
    GSM: +91-9312913959
    Fax: 91-11-27675854

  • Rupam Roy
    May 23, 2008 at 9:36 am

    Hi
    My name is Rupam working in Delhi for the last two years with the BPO industry .
    I want to come back , looking for any opening for BPO jobs so if you are expanding your organization and hiring talents for your callcenter, please let me know via e-mail at rupam00753@yahoomail.co.in.
    regards,
    rupam

  • javed
    May 28, 2008 at 4:44 am

    Hi
    My name is javed doing job in Mumbai for the last 4 years with the MNC .
    i have done my S.S.C from Mumbai
    i am not a graduate.
    I want to come back to Assam Guwhati , looking for any opening for BPO jobs so if you are expanding your organization and hiring talents for your callcenter,
    please let me know via e-mail at javedahmed_1984@yahoo.co.in
    regards,
    javed

  • oyun
    May 28, 2008 at 7:35 pm

    looking for any opening for BPO jobs so if you are expanding your organization and hiring talents for your callcenter,

  • Malliobiana
    May 29, 2008 at 1:28 am

    A lot of services are being outsourced and a lot of products are being created internationally. One wonders what work is left to North Americans. Regrettably, the yearning for corporate profits has lowered product and service quality, such corporations may discover they are losing their client base.

  • lal khelma
    June 20, 2008 at 2:25 pm

    Hi my name is lal and i am also one of those guys who wants to come back home.I am currently working in Bangalore in VMware and i have 2 5 yrs of experience in int.call center as tech support. Please let me know if i can fit anywhere in your organization.
    Thanks and regards
    Lal

  • Sandhya
    July 9, 2008 at 4:05 pm

    Don’t beleive to anybody to take any outsourcing job from any company. There is no middle person to take a CC or any other BPO project.
    There is is a lot of proect which u can do in this time. Simple judge your qualification and & your your expertise in this field. Don’t throw any hard cash to anybody.
    if u r willing to take any further information pliz keep writing to me.

  • sreela
    July 31, 2008 at 4:27 am

    hi sonu,
    my name is sreela.i am from guwahati.i have been working in delhi for the last 3 years in the bpo industry and planning to come back to guwahati.
    incase you have any good opening,do let me know.my email id-makefrnd_priya@rediffmail.com
    regards,
    sreela.

  • Oyun
    August 16, 2008 at 10:40 pm

    thanks you.!!!

  • Otel
    September 4, 2008 at 12:24 am

    looking for any opening for BPO jobs so if you are expanding your organization and hiring talents for your callcenter!!

  • https://me.yahoo.com/a/symxtCdyjfWR03P6EPzSDrxVK3fT7xiKJVQJrzDx3HpE4f8-#990c2
    October 15, 2008 at 6:51 am

    Hi Sonu
    My name is Kiran Kumar & hail from Assam. I’ve been in the BPO industry since the last two years. Currently m working in a KPO. But i too want to get back to Guwahai. So if you have any good opening, please let me know.
    Thanks
    Kiran
    email:- kiransonowal@ymail.com

  • plastik cerrahi
    November 14, 2008 at 6:29 am

    Interesting post ToM. You said, “it uses and alters the shot material of Brando without his consent or creative consultation.” That might be somewhat difficult due to Brando’s being dead.

  • Estetik
    November 15, 2008 at 9:22 pm

    While user-generated content is not new, what is new is how easy it is to publish and manage. In 2005 Sun CEO Jonathan Schwartz wrote in his blog: “Simplicity changes the world. Convenience is a force multiplier.

  • Estetik
    November 22, 2008 at 9:23 pm

    For those of you thinking that if they implement this it will eliminate some of the waiting and lines…

  • abhijit Koch
    August 8, 2009 at 2:34 am

    Hi Sonu
    My name is Abhijit Koch and really interested in ur org. So if you are Hiring executives please let me know through my email saabdeep@gmail or call me at 9954792240
    I was working in a BPO at Delhi for 8 months and back at Guwahati in search of a suitable job at Guwahati.

  • arnav dasgupta
    August 27, 2009 at 2:53 pm

    hi,
    contact me for projects like
    BPO , IT , DATA ENTRY , ONLINE SURVEYS , FORM FILLING ETC… WITH HIGH PAYOUTS..
    CALL: – 9957856696
    100khz@37.com
    guwahati

  • arnav dasgupta
    August 27, 2009 at 2:56 pm

    contact me for
    projects like
    bpo,it,dataentry…..
    9957856696
    100khz@37.com

  • steel
    November 26, 2009 at 5:24 pm

    thank you (: this is my froud

  • Haber
    December 3, 2009 at 4:19 am

    thank you

  • Chandra Shekhar Singh
    June 14, 2010 at 2:46 am

    Hi All,
    I am glad to see the kind of enthusaism people have to come back to Guwahati after working in Metros. If you are a serious enterprenuer and can arrange a good lot of agents, I can give you end to end consultancy in the following fields:
    1. Setting up the basic infrastrcture (PC, LAN, Server, DSL connection etc)
    2. Setting up of Predictive dialer
    3. Procurement of calling minutes
    4. Procurement of Leads (database)
    5. Getting the business direct from a UK client
    6. Agent product training
    Please feel free to get in touch with me if you are a serious enterprenuer else please save your time and my time.
    Regards,
    Chandra Shekhar Singh
    91 – 8802380449
    writetoshekhar@gmail.com

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