Directly, a leader in customer experience automation, today announced an additional $11 million in new funding, expanding the $20 million
Smith.ai has a well-regarded omnichannel solution providing not just basic call answering and message taking, but also supporting Facebook and
While tens to hundreds of millions of people are forced to work from their homes thanks to Covid-19, they must
Suffice it to say we are blown away by this new partnership between Arria NLG, a leading provider of Natural
It is rare we find a tool that we believe almost no organization can do without but we have. Otter.ai
As more workers are forced to shelter in place, social distance, etc – they still need to get work done.
Call centers are under intense pressure due to the COVID-19 pandemic. Many agents are packed tight into small work areas.
The chatbot market has limitless potential as most customer and prospect interactions can benefit from the use of an automated
The world’s Future of Work Expo takes place next week Feb 11-14 in Fort Lauderdale, FL. and it kicks off