Teradata announced the availability of Vantage Customer Experience (CX) to transform the customer experience at the world’s most innovative data-driven companies.
Having been in the contact center space since before it was called call center or “anything center,” we tend to
Retailers and e-commerce vendors share many, similar challenges such as unsold inventory and determining what optimal pricing is based on
Advancements in technologies such as machine learning and artificial intelligence are growing in the workplace – to the benefit of
Quiq recently raised $12.5M to bring bots and messaging to customer service. This is a very important and fast-growing space
Pyze has raised $4.6 million in funding to expand its platform for AI-driven user analytics and campaign management for multiple marketing channels. We
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