Category: Call Center

I was just perusing an article on Skype development from Greg Galitzine which consists of an interview with head of

Congratulations to Ed Whitacre Jr. for building a great big telecommunications company from an assortment of smaller ones. Certainly in

In a $723 Million transaction two of the leaders in the mid-market communications space have teamed up as Mitel has

Interactive Intelligence announced today it has purchased the professional services group of Alliance Systems and I had a chance to

Bill Gates is on record as ridiculing the $100 laptop earmarked for third world children… The reason he disliked the

Let’s hope patent reform gets a great amount of momentum in our government and it actually happens. Large companies are

Today is a momentous occasion for me as TMCnet has gone international developing continent-specific editions for Latin America, Europe, Asia

Cisco Systems plans on sponsoring 40 Chinese companies with a venture fund worth a total of $700 million. Investment in

Oracle obviously knows a thing or two about CRM and with their recent acquisition of Siebel Systems they are even

At some point the secretary became the executive assistant and then a strange thing happened – there seemed to be