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Longview IoT Boosts Energy and Wireless Efficiency

By Rich Tehrani on Monday, May 20

Some of the biggest challenges slowing down the adoption of IoT are security, efficient battery usage and optimized wireless communications.One company has...

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Tagged battery, cybersecurity, iiot, iot, longview iot, lora, m2m, mesh, security, solar, tdma, tech, telecom, wifi

Hallmark's Simple, Inexpensive Way to Boost Customer Satisfaction

By Rich Tehrani on Friday, May 17

In an effort to boost margins, companies often push more users to automated solutions such as FAQs, chatbots, voice bots and anything...

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Tagged call center, contact center, crm, customer service, hallmark, net promoter score, nps, tsr

Huawei Places the World's First 5G VoNR Video Call

By Rich Tehrani on Friday, May 17

Huawei recently completed the world's first voice over NR (VoNR) call. The voice and video call service was made using two Huawei...

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Tagged 5g, android, apple, cisco, dell, foldable, folding, galaxy fold, huawei, ios, ipad, iphone, mate x, samsung, tariff, trump

IGEL Advances Future of Work

By Rich Tehrani on Thursday, May 16

IGEL is a provider of a next-gen edge OS for cloud workspaces. The company’s software products include IGEL OS, IGEL UD Pocket (UDP) and Universal...

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Tagged automation, displayport, fow, future, future of work, google, green technology, linux, microsoft

Tata Communications and Cisco Collaborate on SD-WAN

By Rich Tehrani on Thursday, May 16

Tata Communications and Cisco have extended their partnership to enable enterprises to transform their legacy network to a customized and secure multi-cloud...

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Tagged 4g, 5g, business, channel, cisco, cloud, cloud communications, cloud pbx, collaboration, conference call, conferencing, consultant, contact center, hosted voice, ip communications, lte, mobile, msp, ooma, phone, pjsip, reseller, retail, sbc, sd-wan, security, service provider, sip forking, solution, stun, tata communications, uc, ucaas, ucaas provider, ucoms, video, video conferencing, webrtc, wireless

How to Win the 50-Year-Old China Trade War

By Rich Tehrani on Wednesday, May 15

Today and this week in-fact is historic - the left and right in the U.S. agree that we have a major trade...

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Tagged apple lost american jobs, china, supply chain

Extreme Elements Enables The Autonomous Enterprise

By Rich Tehrani on Wednesday, May 15

Extreme Networks just announced Extreme Elements which in-turn enables the autonomous network and subsequently the autonomous enterprise. In a dynamic webinar, Dan...

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Tagged byod, cloud communciations, cloud pbx, collaboration, communications, contact center, cybersecurity, ddos, dhcp, directory, extreme, extreme networks, fancy bear, hack, hacker, hacking, hosted voice, iiot, iot, ip communications, meetings, multirate, networking, nfv, phishing, politics, qoe, russia, security, sip, sip trunking, slack, uc, ucaas, ucoms, video conferencing, vnf, webrtc, wifi, wikileaks, wireless

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When I have spoken to Broadsoft customers, there has often been speculation that Broadsoft would have to go direct. The hope at the Cloud Communications Alliance was that all of them would be merged into one retail company. Did something like that just happen?

Broadsoft announced yesterday that they acquired Adaptation Technologies.

Posted in agents, broadsoft, mergers

Tagged: agents, backoffice, broadsoft, mergers : Related Tags: broadsoft

Time is Fluid

August 6, 2012

Good article about the six time management tips for entrepreneurs.

Time is fluid. Salvador Dali has an awesome painting called The Persistence of Memory hanging at the Museum of Modern Art that reminds me that time waits for no one and that I have only 52 weekends per year. What am I doing with them?

Tagged: time management : Related Tags:

Snarky News Bits

August 6, 2012

Just so many things to comment on in telecom, but just do not have the time to hit each one. So here are some snarky news bits.

The VZW-SpectrumCo deal in for "tough remedy", Reuters is reporting. Yeah, conditions that will never be enforced.

Posted in bandwidth, broadband, cableco, mergers, spectrum, wireless

Tagged: antitrust, bandwidth, comcast, FCC, metering, news, spectrum, vzw : Related Tags: comcast, spectrum

It Isn't Easy Being an Agent

July 31, 2012

Tonight at a networking event I met a former VZ employee - a channel manager for the last 5 years. He told me he was going to be an Agent to put his telecom knowledge to work to fund his life's endeavors. He kept going on about dabbling in the agent thing part-time. Picking up a project here or there.

Posted in agents, channel, commissions

Tagged: agents, channel managers, channel partners, commissions : Related Tags: being agent, channel manager, agent, channel, being, going

8.5 Things the Olympics Taught Me About Sales

July 31, 2012

Do you want to be a world class sales professional? I do.

Do you want to win gold? I like ink and checks.

Here's how to be like an Olympian.

Posted in sales and selling, training

Tagged: sales, sellecom, selling, training : Related Tags: sales professional, sales, practice, number, professional, coaches

Verbal One Year Contracts

July 31, 2012

ATT has verbal one year contracts available. New service ordered within a few minutes for clients via an Authorized Solution Provider (agent). [This has to be for really simple stuff like POTS and DSL.]

However, ATT doesn't send any TAC (terms) or even welcome information to the customer. There is also a failure to mention that the verbal contracts auto-renew for 2 additional one year terms; thus, it's really a 3 year agreement!

Posted in agents, bellsouth agent, telco

Tagged: att, customer service, ilec : Related Tags: verbal contracts, contracts, verbal, letter, renewal

Comcast Hits 300MB

July 25, 2012

Comcast rolled out Xfinity Platinum service with speeds of 305Mbps down and 65Mbps up for about $295. It was designed to compete with VZ Quantum FiOS, which is 300Mbps down, 65Mbps up, and $205 per month in the Northeast. Xfinity Platinum will include free Xfinity Signature Support (27/4 tech support and a personal consultant), a secure wireless gateway, and the Constant Guard Security Suite.

In some areas Comcast is doubling the speed for its existing tiers.

Posted in Internet, agents, bandwidth, broadband, cableco, channel, mpls

Tagged: agents, broadband, cable, channel partners, comcast, internet, price war : Related Tags: xfinity platinum, comcast, xfinity

Why We Don't Have Customer Service

July 24, 2012

Posted in Marketing

Tagged: banks, customer service : Related Tags: service

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