It’s no secret that voice interfaces have become one of the most successful product categories in recent years. With the
The Federal Communications Commission (FCC) and the Federal Trade Commission (FTC) will host a Stop Illegal Robocalls Expo on Monday,
After exhaustive interviews with 400 call center professionals and IT administrators, Jabra set out to design headsets for the evolving
President and CEO Donovan Jones Years before it was fashionable, CounterPath had a soft-client, allowing an app to give mobile
Enterprise network congestion on continues to be a problem as software updates and files continue to grow in size. Add to
Hackers are relentless. Today it was discovered the Consumer Financial Protection Bureau (CFPB) suffered at least 240 data breaches and another
Artificial intelligence is permeating every sector of business including customer contact and NewVoiceMedia is doing its part to help improve
In a recent in-person interview with Jimmy Carroll of TetraVX, he explained the company has an end-user centric approach to consulting with
The quality of phone calls varies for a variety of reasons from network congestion to weak headset batteries and wireless
Sharpen provides a cloud-based agent-first contact center solution with simple pricing and AI-powered in-line training, microlearning, and conversational coaching. The
