This past may we broke the news SecurityScorecard released (PDF) election cybersecurity rankings of numerous nations – at the time
MiaRec, known for its innovations in contact center technology, recently showcased enhancements to its AI-based analytics and quality assurance tools.
We broke the news NotPetya caused $10 billion dollars of damage – we scoured SEC filings and news reports to
We recently covered the topic of election cybersecurity and offered suggestions on what political parties can do to stay secure.
One of the biggest challenges for network operators is certainly dealing with the growth of network traffic in a margin-compression
recently had a conversation with executives at TeleDirect International about how measuring call center quality is an important part of
Here is an e-mail I received from Siebel’s Bruce Cleveland recently. Look for an interview with him in the August