Category: CRM

In a world where social media allows the world to talk back – you have to be extra careful. Through

How do companies make it through gut-wrenching industry and technological change without going under? I do my best to wish

I have heard a number of positive comments regarding the addition of an optical event at ITEXPO this fall. Thanks

My team and I had hundreds of meetings at Interop 2010 in Las Vegas last week. We recorded about 80

  We have spent a considerable amount of time rearchitecting the TMC video site to be more friendly with Apple

As I head to the Cloud Expo show today I thought it made sense to make sure my readers are

I recently sat down with Ken Murray – President & CEO VanillaSoft to discuss his views on social networking, prospecting

When it comes to CRM, Jon Ferrara may be one of the most important people you don’t know. If we

One certainty in the world is that feature wars often get fought in the battle to win the most customers.

Sytel Limited. A company with a strong dialer and scripting engine is expanding into customer service, media blending and more