Category: CRM

The Salesforce ecosystem continues to grow and add value to customers – allowing them to get more out of their

Collaboration is an essential ingredient in the Future of Work and bringing better collaboration and automation to sales teams drives

The company helps with data compliance such as GDPR in the Salesforce ecosystem OwnBackup, a leading cloud-to-cloud backup and recovery

The sales team in every organization amasses crucial information about the market they serve yet it is quite challenging to

Kustomer calls itself a next-generation customer management platform for the people-first enterprise, in other words, the CRM for the future.

In an effort to boost margins, companies often push more users to automated solutions such as FAQs, chatbots, voice bots

“Zailab is an AI-powered, born-in-the cloud contact center solution, focused on 100 agents and below,” says Michael Cibelli, SVP of

Sharpen Technologies believes better contact center and ultimately corporate performance depends on contact center agents. Their unique call center solution

CallMiner allows organizations to extract intelligence from customer interactions,” said Scott Kendrick, VP of Marketing. In an in-person interview. You

As companies embrace digital transformation (DX), they shouldn’t forget about the customer experience (CX) says Elizabeth Magill, Senior Director, Product