Category: CRM

I hope everyone has a safe trip down to Internet Telephony Conference & Expo. The registration numbers are trending nicely

As you may remember from a prior post, AudioCodes was running a five-part webinar series which concluded yesterday with a

Normally I don’t like to judge people but in this case — I was asked by Interactive Intelligence if I

If you are looking for the top 10 telephone tricks you need to be aware of, look no further than

As Tom Keating mentioned earlier today we are proud to announce that Internet Telephony Conference & Expo which will take

Recently I was fortunate enough to be able to interview a number of thought leaders and others who have given

On November 6, 2007 I had a post (see bottom of post for chart) where I showed how TMC compares

A concept you rarely hear about but which is important is ergonomics in telephones. I came across an ergonomic phone

Although I cannot vouch for whether this is true, the story of Best Buy allegedely screaming at someone for purchasing

Good bye Jeff Raikes. Raikes did a great job at Microsoft and in the unified communications space he should be