Category: CRM

Want successful CRM? Its the empathy, stupid. A recent experience reminded me of the importance of handling customers well, especially

Before all ITEXPO events I do a final proofread of the show directory and this one may be the biggest

Speech analytics in greater demand At the recent SpeechTek 2011 conference in New York I gained some great insight into

I recently spent some time at the Speechtek 2011 event in New York and while there I had a chance

Pay attention, you might just overhear something One of the most memorable business stories I hav e heard was when

From a  competitive position, it would be major trouble to remove Bing from the deep pockets of Microsoft. Talk of

Recently I spent some time in Dallas doing video interviews with companies in the Dallas, Texas area and during the

Earlier this month I wrote about a service from Grasshoper called Spreadable which was shut down by the company. Unlike

It is an unusual occurrence for me to receive a call from any company to discuss their support. Generally the

Quad moves to the cloud, has native Cius tablet support and offers better interoperability Last week I took a train