Category: CRM

I am headed to NY as I post. Check back for updates throughout the day. Heading to the keynote there

Tomorrow I head to New York to the Salesforce.com Cloudforce conference where according to the company we will hear how

What happens when you merge social CRM, location based marketing, mobile marketing, loyalty rewards and targeted social marketing? The answer

Recently I had a chance to speak with Oscar Giraldo and Ariel Cordiviola Palaia the CPO of Arcaris regarding his

Quite often at industry events I hear people say they can’t believe how many events TMC goes to each year

For years, Americans have prospered like people in no other country on earth because our class-free society allowed virtually anyone

Coming off the first six months of 2011, Interactive Intelligence enjoyed cloud-based revenue growth numbers of 58% while orders increased

Marketing has never been so complicated and social media has only taken something which was difficult and added levels of

Breaking news from ITEXPO West 2011 in Austin, Texas. Hosted communications, video and VoIP pioneer 8×8 has just purchased Contactual,

Over the last decade, social CRM has given companies a voice on a 24×7 basis – if they so choose.