Category: Technology
Artificial intelligence is permeating every sector of business including customer contact and NewVoiceMedia is doing its part to help improve
In a recent in-person interview with Jimmy Carroll of TetraVX, he explained the company has an end-user centric approach to consulting with
The quality of phone calls varies for a variety of reasons from network congestion to weak headset batteries and wireless
Sharpen provides a cloud-based agent-first contact center solution with simple pricing and AI-powered in-line training, microlearning, and conversational coaching. The
NEC has been a technology leader in the communications space for decades and as the market has evolved to UC
According to a RingCentral report From Workplace Chaos to Zen: How App Overload Is Reshaping the Digital Workplace, when it comes to
Genesys has completed the acquisition of privately-held Altocloud Ltd., a cloud-based customer journey analytics provider founded and led by CEO
As tech permeates a greater part of all our lives, it is becoming more and more difficult to pull off
On December 9, 2016 we made the following predictions. Some we realized were ahead of their time but we figured,
The people of Austin are being deluged with package bombs. Within a few weeks, there have been packages left on