Category: CRM
While there is tremendous interest in large language models or LLMs which are fed huge amounts of information, to then
Our favorite definition of future of work is AI enabling workers to become more productive and efficient. Just like Microsoft
Millennials + Gen-Z make up more than half the world’s population, and they’re using social to post billions of messages,
One of the biggest challenges in the customer intelligence space is finding a privacy-compliant way to overcome identity resolution issues
People assume that if it’s in the cloud, it’s protected. But for most SaaS apps like Salesforce there is a
LivePerson, Inc., a global leader in conversational solutions has joined Google’s partner program to help brands launch on Business Messages,
NEW DATA FROM KUSTOMER REINFORCES THE CRITICAL ROLE OF CUSTOMER SERVICE DURING THE COVID-19 CRISIS — Increased Customer Inquiries, Complex
CRM and CX leader SugarCRM announced today the launch of Sugar Integrate, to help companies more easily and efficiently integrate with
Companies are rapidly transitioning to Office 365 – quite often because of email. It’s a huge business for MSPs right
It’s been a wild ride for Tealium -we started covering them as far back as 2008 when we wrote about