CounterPath was one of the first softphone clients we ever used – they have decades of legacy experiencing in making
Zoho has upgraded Zoho One, the self-described operating system for businesses that is designed to run an entire organization—from sales and
Helpshift is a company which really embodies the future of work – it enables one, connected customer service experience. Customers
Mida and Ribbon recently present the first complete call center and call recording solution for Microsoft Teams in the Azure
The customer relationship management market really started around 1984 when Salemaker and Telemagic burst onto the scene allowing a PC
It’s been a wild ride for Tealium -we started covering them as far back as 2008 when we wrote about
The Salesforce ecosystem continues to grow and add value to customers – allowing them to get more out of their
Collaboration is an essential ingredient in the Future of Work and bringing better collaboration and automation to sales teams drives
IBM Watson is no stranger to chatbots as it works with a number of leading contact center companies to provide
12:53 pm EST: We are about to kick off. Here is some background on Pareteum: Video Interview we had with