Here is an article I came across that talks about e-learning, call centers and service providers. I thought it was
The February issue of Customer Interaction Solutions Magazine will see me write about the outages at Salesforce.com and even my
TMC’s Customer Interaction Solutions (CIS) Magazine has been ranking the teleservices outsourcers for more than two decades bestowing the coveted
I spend at leas 30% of my time traveling. Quite often I receive e-mails from travel companies while on the
I love Marc Benioff’s messages to the industry. He never fails to blast his competition who in this case is
I sent this e-mail to the TMC team today and thought we have so many more people coming to TMCnet
I just sent this e-mail to my fellow TMC team members and just had to share it with everyone as
TMCnet: reached 9,945,852 million page views in December 2005 according to WebTrends. This is an all-time high for our site.
According to this article Salesforce.com had an outage yesterday. The company today confirmed that there were interruptions in system availability
Service oriented architectures are something I have been writing more and more about recently. Expect SOA and communications to become