12:53 pm EST: We are about to kick off. Here is some background on Pareteum: Video Interview we had with
The sales team in every organization amasses crucial information about the market they serve yet it is quite challenging to
Kustomer calls itself a next-generation customer management platform for the people-first enterprise, in other words, the CRM for the future.
You I don’t mean to complain about the airlines and unless I have a terrible experience somewhere I hate to
What is happening in today’s call center could be surmised up by a recent survey by Witness Systems discussed in
OK so I am using a blog as a sounding board to complain. I do this often. Perhaps this is
I have been hearing relatives, friends and just about everyone else tell me how Costco is a great place to
Mass based Nuance Communications seems to have a very bright future with strong sales of desktop, medical and call center
I have been reading more and more about companies who neglect customer service and get punished by losing customers and/or
TMC was featured on the front page of the business section of the Stamford Advocate newspaper today. It was also