Tag: crm

Call Center E-Learning

Here is an article I came across that talks about e-learning, call centers and service providers. I thought it was
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Salesforce.com Downtime

The February issue of Customer Interaction Solutions Magazine will see me write about the outages at Salesforce.com and even my
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West Buys Intrado

TMC’s Customer Interaction Solutions (CIS) Magazine has been ranking the teleservices outsourcers for more than two decades bestowing the coveted
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Just in Time Marketing

I spend at leas 30% of my time traveling. Quite often I receive e-mails from travel companies while on the
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Marc Benioff Strikes Back

I love Marc Benioff’s messages to the industry. He never fails to blast his competition who in this case is
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TMCnet Testimonial from Warren Buffet

I sent this e-mail to the TMC team today and thought we have so many more people coming to TMCnet
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Alexa Record: 1,151

I just sent this e-mail to my fellow TMC team members and just had to share it with everyone as
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TMCnet: 10 Million Page Views

TMCnet: reached 9,945,852 million page views in December 2005 according to WebTrends. This is an all-time high for our site.
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Salesforce.com Outage

According to this article Salesforce.com had an outage yesterday. The company today confirmed that there were interruptions in system availability
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SOA, SCA and SDO

Service oriented architectures are something I have been writing more and more about recently. Expect SOA and communications to become
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