Tag: FOW

Advancements in technologies such as machine learning and artificial intelligence are growing in the workplace – to the benefit of

VoiceOps is a transcript-based call center coaching and training solution which uses AI. We consider it to be a Future

For many years, Apple has shown the world the processor while important can take a backseat to the software integration

Helpshift is a company which really embodies the future of work – it enables one, connected customer service experience. Customers

Back in 2013 we spoke with John Lauer, co-founder and CEO of Zipwhip and reported in a post entitled: ZipWhip:

Conversational AI is the future if Alexa, Siri and OK Google have taught us anything. Companies get this – they

Itential’s new “Bring Your Own Automation” solution enables network teams to integrate their existing automation efforts and transform scripts into

Quiq recently raised $12.5M to bring bots and messaging to customer service. This is a very important and fast-growing space

Pyze has raised $4.6 million in funding to expand its platform for AI-driven user analytics and campaign management for multiple marketing channels. We

We’ve seen a dramatic increase in open-workspaces as companies look to make their floor plans more compliant with the Future