One of the challenges of dealing with the volume of customer interactions is the peak-time contacts which may be difficult
One of the definitions of the future of work is increased use of AI to make better corporate decisions. Just
Our favorite definition of future of work is AI enabling workers to become more productive and efficient. Just like Microsoft
There are a lot of AI-based chatbot platforms out there and that is good thing as the market for these
While 69% of companies were not ready for extensive remote work when Covid-19 hit, it turns out 95% of business
Citrix Systems, Inc. and Microsoft Corp. are joining forces for the future of work (definition) by partnering to help organizations accelerate the
AI-based Cortical.io Contract Intelligence with semantic search improves contract management workflow, significantly reducing the time it takes to review contracts
Amazon’s new cloud service Honeycode is a table-driven programming environment complete with Wizards and help boxes, designed to ease you
Directly, a leader in customer experience automation, today announced an additional $11 million in new funding, expanding the $20 million
Smith.ai has a well-regarded omnichannel solution providing not just basic call answering and message taking, but also supporting Facebook and