Retailers and e-commerce vendors share many, similar challenges such as unsold inventory and determining what optimal pricing is based on
We first started covering Lifesize in 2007 with a piece which described the company’s near-telepresence solution at a fraction of
Dealing with numerous collaboration and conferencing platforms can be a productivity drain as well as a security risk. Often companies
The growth of the chatbot market will continue its meteoric rise to $5.63 billion by 2023. We consider chatbots to
Advancements in technologies such as machine learning and artificial intelligence are growing in the workplace – to the benefit of
VoiceOps is a transcript-based call center coaching and training solution which uses AI. We consider it to be a Future
For many years, Apple has shown the world the processor while important can take a backseat to the software integration
Helpshift is a company which really embodies the future of work – it enables one, connected customer service experience. Customers
Back in 2013 we spoke with John Lauer, co-founder and CEO of Zipwhip and reported in a post entitled: ZipWhip:
Conversational AI is the future if Alexa, Siri and OK Google have taught us anything. Companies get this – they