Call centers are under intense pressure due to the COVID-19 pandemic. Many agents are packed tight into small work areas.
It takes more than guile, charisma and good communication skills on the phone or in person to be a great
The world’s Future of Work Expo takes place next week Feb 11-14 in Fort Lauderdale, FL. and it kicks off
The royal family looks like it could be breaking up – Prince Harry and Meghan Markle will be moving to
At one point in time, 96% of work was farming-related but over time, automation has helped boost the productivity of
AI has a problem – it is difficult to scale applications without a complex distributed architecture. Companies have to hire
In March, we told you about the exciting happenings at CallMiner after an exclusive live interview with Scott Kendrick, VP
EdCast is a leading AI-powered knowledge cloud solution for unified discovery, personalized learning, and knowledge management across the enterprise and
This past July we wrote about how Democratization of AI is part of the future of work: The early days
Kustomer, the enterprise customer service platform, today announced its Series E round of funding of $60 million, which is their 4th round of