Perhaps one of the biggest misperceptions among those who dabble in communications is that Asterisk is only used in small business environments. The reality is that Asterisk is being used in service provider environments as well. Of course this doesn't... continue reading...
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I had an amazingly smooth trip up to Canada considering the weather in New York was stormy when I left. It felt like 40 degree weather with 40+ MPH gusts. Somehow we took off and had a flight that wasn't... continue reading...
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Few people know more about UMA than Steve Shaw... He really lives and breathes this market. This is why I am thrilled Steve will be writing for TMCnet with a special focus on unwired mobile access or UMA. Here is... continue reading...
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WiFi is not new and providing WiFi to a city is not new. What is new and worth noodling on is the fact Cablevision will soon have a WiFi network in New York City -- well over the next... continue reading...
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Recently I traveled to San Francisco to PAETEC World, the largest of annual meetings that PAETEC has with its customers. During this cold San Francisco week, over 350 customers and well over 100 PAETEC employees spent a few days in... continue reading...
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Vonage has done a great job this last quarter -- posting growth numbers in a slower economy. I just had a podcast interview with Jeffrey Citron where he talked about the company's growth rate and the number of new initiatives... continue reading...
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Do you have iPhone envy? I do. In fact, just this past Sunday I walked into the AT&T store and I browsed TMCnet on the iPhone and was blown away at how easy it was to surf on this phone... continue reading...
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OK, now I have heard it all. Large, incumbent telephone companies are going to launch a competitor to Skype. But before I proceed with my thoughts, as often the case with such amazing speculation, it is good to air out... continue reading...
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Hosted applications continue to get more press as time goes on. Similar to the e-commerce space, this market saw a slew of new entrants during the bubble times and many of these companies subsequently crashed and burned. Obviously having ASPs... continue reading...
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Companies spend incredible sums of money on their communications and technology infrastructure but all too often they do not focus enough attention on protecting the investment in such equipment. As telepresence, unified communications, handheld devices, mobility and IP communications turbocharge... continue reading...
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If you are having trouble getting e-mail on you mobile device it just could be because there was a scheduled Blackberry outage that ran over by approximately six hours. Engadget has more details and to be honest, I did some... continue reading...
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Nortel announced earnings today and to get more detail on the news I had a chance to speak with Joel Hackney, President of the Enterprise Solutions Group at Nortel. Some details worth sharing... The company's net loss widened but revenue... continue reading...
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Good news in the communications space from from NET who announced their highest level of profitability in 10 years. According to the company, total revenue in the fourth quarter was $33.4 million, a 15 percent increase from $29 million in... continue reading...
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I have never heard the kind of rumors about a vendor that I am hearing about Shoretel. Reports of unhappiness in the ranks of the workers and management problems persist in the industry. Some comments I have been hearing is... continue reading...
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Yesterday at Interop I asked exhibitors and analysts what they were hearing about the economy. Most said they think the recovery would be U shaped, not a V but some thought that Q3 would be the start of a recovery.... continue reading...
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In a challenging economic environment, what can one say about the financial performance of Interactive Intelligence? Consider this: quartlerly revenue of $29.5 million; up 21 percent over revenues of $24.3 million in the same quarter last year. I must admit... continue reading...
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Another year, another Interop. I am off once again across the country to Vegas where I will likely spend more time standing in line than I will sleeping. How amazing is the fact that you can build a city in... continue reading...
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Jamie Siminoff beams with enthusiasm as he explains to me in this podcast about his excitement regarding his company's name change from SimulScribe to PhoneTag. According to Siminoff, sales have increased dramatically since the announcement of the new name and... continue reading...
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I really had some great meetings today with Fortune class companies who are in various stages of deploying VoIP. It is always great to get to spend time with these companies and learn about their challenges and success stories. I... continue reading...
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I head back from Paetec World today and I have had a number of very good meetings so far. I have a busy morning planned but before I head off to the day's festivities it is worth pointing out that... continue reading...
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TellMe just launched a new application which allows people to use their Blackberry for voice search. utilizing the TellMe speech recognition engine and Microsoft Live Search, you can have search results automatically localized if you happen to have a GPS-enabled... continue reading...
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You've definitely heard me go on about voicemail transcription and just how amazing it is to have your voicemails transcribed and e-mailed to you so you never have to dial into your mailbox again. One of the companies leading the... continue reading...
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I am heading out to the 2008 PINNACLE Users Conference at PAETEC World today. I had heard good things about Virgin Atlantic and am even taking one of their flights today. Yesterday I met with a company int he communications... continue reading...
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Phishing and other methods of theft are getting more sophisticated all the time. While many companies are affected by this practice, it is really up to the major sites in the industry to do something to minimize the threat. Thankfully,... continue reading...
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I recently wrote about how I thought Skype should be sold to Google and in response I received a very well-worded response from Skype PR representative Chaim Haas. Here is an excerpt: [On] yesterday's eBay Q1 earnings call, where it... continue reading...
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I just started using the Slacker website to stream music and I remain very impressed at how good the service is. You are able to listen to a number of predefined stations or make your own. You can also customized... continue reading...
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Are CRM and SFA tools only as good as the data they contain? You bet they are. This is exactly why I invited Dan Hughes the co-founder of Broadlook Technologies on a TMCnet podcast so I could learn more about... continue reading...
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Picture this... You say something and you really didn't mean it. Perhaps it was that you can see see US troops in Iraq for 100 years or that snipers were attacking you in some far away country. In the past,... continue reading...
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Yesterday's podcast with Digium's CEO Danny Windham is getting a good deal of exposure and a number of people have been commenting on it to me. There is also a related article written by TMCnet's Susan Cambpell worth reading. For... continue reading...
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The only thing better than seeing the world interconnecting with technologies such as SMS, is seeing health care providers taking advantage of the latest gadgets and technology to help curb disease outbreaks and improve prescription compliance. Case in point is... continue reading...
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One of the latest trends I have noticed is integrating disparate solutions into Google's suite of applications. Just this month in fact, two companies in the communications and CRM spaces have decided working with Google more closely makes a great... continue reading...
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How does a company go from being a leader in the open-source communications space while simultaneously looking to generate revenue? Even open-source purists realize that companies supporting this movement need a way to generate earnings. Digium, the sponsor and maintainer... continue reading...
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There are now rumors circulating that Google will buy Skype. These rumors are not new -- I wrote about this as recently as November 20 of 2007. But they did die down for a while and have been renewed. I... continue reading...
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Do you remember the past CEO of Cantata, Mark Zionts? He keynoted a past ITEXPO and was head of the company just before it sold to Dialogic. Since then he joined another company which he helped sell and now he... continue reading...
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In the race to provide the best Unified Communications solution, there are just so many approaches. The various ways to achieve UC are staggering in fact. Companies like Microsoft have partnered with many companies to achieve seamless UC - with... continue reading...
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A shift has taken place in internet usage and now more than ever it seems people want web access on the go. A single device in fact - the iPhone shows that if we make it easy to surf on... continue reading...
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Thanks to our readers -- once again, TMCnet has hit a new record. In this case, we built a Global Online Community in conjunction with Interactive Intelligence and this community generated just under 600,000 page views in one month according... continue reading...
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Today I head to New York City for a Dialogic Press and Analyst day. We will be having a function this evening in Yankee Stadium which should be lots of fun. Many people have asked me to bring them some... continue reading...
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Radware today discovered the iPhone Safari browser is vulnerable to denial of service attack. The specific model being tested was the Apple iPhone1.1.4. In order to experience this problem a user must browse to a website containing malicious Javascript... continue reading...
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According to Chris Lyman, the Founder and CEO of Fonality, the brand new Trixbox 2.0 is the "look mom, no hands, reseller version." In fact, the company is doing its best to make sure resellers have to touch these phone... continue reading...
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For years, service providers could see their competitors coming head on. For example CLECs and VoIP providers are pretty easy to spot and entrenched telecom providers worldwide have adopted different strategies to battle these new entrants. But that was the... continue reading...
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As wireless service providers seem to be battling to see who can provide the lowest cost unlimited voice and data plans, a problem is emerging that needs to be dealt with quickly. The issue is simply, how to cost-effectively upgrade... continue reading...
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At the recent CTIA show in Las Vegas, much of the talk centered around how service providers need to focus on generating revenue from advertising as companies like Google will be giving away many of the services they hope to... continue reading...
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Today was apparently a bad one for GrandCentral customers as many report the service was out for hours. As mentioned by TechCrunch, if you want to be phone company you can't go dead.... continue reading...
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There is no question Microsoft could charge more for its OS if it worked as well as products from Apple. This is the feeling of ZDnet's Robin Harris and it is difficult to agree with the many lucid points made... continue reading...
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What's on your wish list for the iPhone? The obvious addition is a keyboard and faster connection (well that is my personal wish list anyway.) But certainly stereo bluetooth and GPS are on my short list as well. According... continue reading...
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Qwest is investigating an internet outage which took place yesterday. Apparently internet and VoIP service was interrupted for a number of customers yesterday afternoon. Perhaps not coincidentally, some ISPs were also knocked offline which in turn took TMCnet down for... continue reading...
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TMCnet's Eve Sullivan writes about the massive adoption rates of IPTV worldwide. Apparently IPTV services grew from 4.7 million households in 2006 to 14 million in 2007. The growth rate in Europe actually hit 250%. Here is more information... continue reading...
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Are unlimited voice and data plans causing unlimited headaches for carriers? More than one person told me at CTIA they think Sprint is going to be in real trouble as a result of the unlimited plan they are selling to... continue reading...
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You have heard me discuss how contact centers could connect with virtual worlds and moreover how virtual worlds could connect with e-commerce. One of my most recent posts is titled Virtual Customer Interactions and in this post I give an... continue reading...
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It is great to see the US Government embracing technology. Recently the FCC said that by 2010 we should have a nationwide alert system capable of delivering timely warnings vis SMS in the event of disaster. Participation in this broadcast... continue reading...
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Open source web conferencing company Dimdim is looking to attack the conferencing market in the same way Asterisk "attacked" the PBX space. Although the concept of open source is not new this sort of product just shows how virtually... continue reading...
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It looks like Digium's Java based client will be getting commercialized as a result of a five year deal with PhoneFromHere.com. Apparently this agreement will improve the voice quality of PhoneFromHere's products and for Digium this signals another potential revenue... continue reading...
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Correction... Despite my best efforts to be perfect this device is called the HW251N-USB not the HW351N-USB. Sorry if this caused you any problems. If you are like me you look for ways to ensure your entire team is as... continue reading...
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Ken Lamneck President The Americas Tech Data Distribution companies are in a great position to tell us what trends to look for in the market. What is hot? What is not and more. It is for this reason I was... continue reading...
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Dieter Thompson CEO TAG I had a chance to have a podcast interview with Dieter Thompson the CEO of TAG, an Alcatel-Lucent company specializing in telecom procurement, contract negotiation and vendor management solutions. Thompson shares many things in this interview... continue reading...
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You may recall I have written about the RIM division Ascendant Systems and how the company enables mobile unified communications. Now the company which allows your Blackberry to function as a wireless extension of your communications system has inked a... continue reading...
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I agree with Gary Kim that FTTH is needed, if not today, at least very soon. Unless a service provider is looking to sell out this year or next, they should be considering doing what rural Smithville Telephone did... continue reading...
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Be sure to submit your call for papers entries for the Communications Developer show which will be collocated with ITEXPO later this year in the Los Angeles, California Convention Center. The specific dates of the event will be September 16-18,... continue reading...
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Bob Emmerson joins TMC as out European Editor. We are truly proud to have Bob join the team as he is a communications and technology veteran. Previously, Emmerson was a designer of digital control systems, a journalist, and a copywriter.... continue reading...
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Its funny, I spend so much time writing about solutions for service providers and enterprise customers that when I come across a do it yourself (DIY) solution allowing you to keep tabs on your Skype friends without the use of... continue reading...
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Sure you have an iPhone or iPod or even a PC where you like to listen to your music. But have you had a chance to listen to TMCnet's high quality podcasts as of yet? ;-) I know many... continue reading...
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I am very happy to be the first to tell you TMCnet is in the midst of one of its largest graphical overhauls. We are very proud of our new look which emphasizes softer blue colors and shades. There are... continue reading...
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I have come across an open position for a brand marketing specialist in Dallas, Texas. You would be working for a major telecom/datacom company and probably gain tremendous global experience. If you are interested, or know someone who is --... continue reading...
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ScanSource, a company distributing specialty technology products in communications, POS and other spaces, has acquired MTV Telecom Distribution, a UK-based distributor of voice and data solutions. Many US distribution companies are looking to expand internationally. This is especially true as... continue reading...
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I was just reading an article from TMCnet's David Sims where he talks about SalesForce.com satisfaction ratings and I was blown away. Why? the company recently surveyed over 4,000 of their users and 94% said they definitely or probably will... continue reading...
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How do you stay up to date on the latest in communications and technology without leaving your desk? One of the best ways is with a webinar which allows you to sit comfortably in your office while you learn from... continue reading...
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Google's rumored ploy to get the service providers to pony up extra dollars for the 700 MHz auction seems to be more fact than fiction. I was just reading an article on TMCnet from Susan Campbell that outlines how Google... continue reading...
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Sprint recently signed a deal with Klausner Technologies to enable them to use visual voicemail without the fear of being sued. This news is interesting as Sprint is one of the companies coming after VoIP providers who the company claims... continue reading...
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OK I may be a bit over the top with this headline but allowing a plane full of passengers the ability to talk on the phone -- all in different languages... What is the EU thinking? According to TMCnet's Mae... continue reading...
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In the past few years there has been tremendous interest paid to VoIP and the underlying internet protocol which allows IP communications to take place. For those people who started to pay attention to the communications space in the last... continue reading...
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All I can say is thank you to our loyal readers who visit TMCnet frequently and our sponsors who have launched communities and channels in partnership with TMC on TMCnet. Furthermore, thanks for your loyalty and the nice testimonials many... continue reading...
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