Tag: contact center

Tenfold Raises $7.5M to Expand its Cloud-Based Voice/CRM Integration Platform

Tenfold Raises $7.5M to Expand its Cloud-Based Voice/CRM Integration Platform

Tenfold, a next-gen┬áCTI┬ácompany that integrates the world’s leading CRM and voice platforms, announced that it has secured $7.5 million in
Read More
Edify Gets $10M to Revolutionize the Contact Center

Edify Gets $10M to Revolutionize the Contact Center

Having been in the contact center space since before it was called call center or “anything center,” we tend to
Read More
Serenova Integrates WFO, Focuses on AI, Integrations, User Experience and More

Serenova Integrates WFO, Focuses on AI, Integrations, User Experience and More

You likely know of Serenova as the award-winning cloud contact center solution that is used around the globe – in
Read More
Nectar CX Assurance Melds with UC Monitoring For Complete Solution

Nectar CX Assurance Melds with UC Monitoring For Complete Solution

Nectar Corp. has been a long-time player in the voice quality space via monitoring and reporting solutions and is growing
Read More
VoiceOps gets $9M For AI-Powered Sales and Future of Work

VoiceOps gets $9M For AI-Powered Sales and Future of Work

VoiceOps is a transcript-based call center coaching and training solution which uses AI. We consider it to be a Future
Read More
Helpshift’s AI and Asynchronous Customer Conversations Embody the Future of Work

Helpshift’s AI and Asynchronous Customer Conversations Embody the Future of Work

Helpshift is a company which really embodies the future of work – it enables one, connected customer service experience. Customers
Read More
Why Intermedia Acquired Cloud Contact Center Provider Telax

Why Intermedia Acquired Cloud Contact Center Provider Telax

Exactly one month ago we reported how Mark Sher, Vice President UC Product and Marketing at Intermedia explained how his
Read More
Mida LiteCallCenter and Ribbon Launch Microsoft Teams, Azure Call Center and Recording Solution

Mida LiteCallCenter and Ribbon Launch Microsoft Teams, Azure Call Center and Recording Solution

Mida and Ribbon recently present the first complete call center and call recording solution for Microsoft Teams in the Azure
Read More
Call Center Cybersecurity

Call Center Cybersecurity

Contact centers deal with credit cards, personal and healthcare information. This is some of the most lucrative data hackers could
Read More
The Future of Work is Altering Contact Centers

The Future of Work is Altering Contact Centers

Artificial intelligence and machine learning are revolutionizing business as industry experts believe many business roles will be changed, not necessarily
Read More