Talkdesk has unveiled a major new offering aimed at dramatically expanding access to enterprise-grade customer service capabilities for the small
The AI opportunity is one of the largest the trusted advisor/MSP community has encountered. Adoption of the tech is a
Having been in and covering the call center space since the 1980s, before the term call center was invented, we
Visual IVR company Zappix, has launched its flagship Visual IVR solution for another national retailer. Zappix has seen increased demand
Smith.ai has a well-regarded omnichannel solution providing not just basic call answering and message taking, but also supporting Facebook and
Many of us have experienced the challenge of dealing with numerous messaging and collaboration platforms such as Zoom, Slack, Skype,
Google, AudioCodes Collaborate to Bring Telephony Voice Services to Google Dialogflow Virtual Agents
Last year we told you on our sister site, Future of Work News that Google’s Dialogflow Contact Center AI could transform
Verint is providing a Covid-19 rapid response effort to complement its Interaction Analytics solution for organizations needing immediate and ongoing
It is a fascinating time for UCaaS and collaboration companies as literally billions of people are quarantined in their homes
Call centers are under intense pressure due to the COVID-19 pandemic. Many agents are packed tight into small work areas.