Tag: contact center

Why Intermedia Acquired Cloud Contact Center Provider Telax

Why Intermedia Acquired Cloud Contact Center Provider Telax

Exactly one month ago we reported how Mark Sher, Vice President UC Product and Marketing at Intermedia explained how his
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Mida LiteCallCenter and Ribbon Launch Microsoft Teams, Azure Call Center and Recording Solution

Mida LiteCallCenter and Ribbon Launch Microsoft Teams, Azure Call Center and Recording Solution

Mida and Ribbon recently present the first complete call center and call recording solution for Microsoft Teams in the Azure
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Call Center Cybersecurity

Call Center Cybersecurity

Contact centers deal with credit cards, personal and healthcare information. This is some of the most lucrative data hackers could
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The Future of Work is Altering Contact Centers

The Future of Work is Altering Contact Centers

Artificial intelligence and machine learning are revolutionizing business as industry experts believe many business roles will be changed, not necessarily
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Exclusive: Journey.ai adds Identity and Trust to the Contact Center

Exclusive: Journey.ai adds Identity and Trust to the Contact Center

Contact centers can handle huge volumes of contact with clients and prospects. Maximizing efficiency & security are crucial for companies
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IBM Watson Ads Builder Enables Unique Consumer Conversations

IBM Watson Ads Builder Enables Unique Consumer Conversations

IBM Watson is no stranger to chatbots as it works with a number of leading contact center companies to provide
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Zyxel Boosts Speed, Usability and Security of SD-WAN

Zyxel Boosts Speed, Usability and Security of SD-WAN

Zyxel SD-WAN provides a reliable and secure WAN through an annual software license that runs on ZyWALL VPN50, VPN100 and VPN300 firewalls. The license pack
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ItaQuod Structured CRM Turns Companies into Data-Driven Selling Machines

ItaQuod Structured CRM Turns Companies into Data-Driven Selling Machines

The sales team in every organization amasses crucial information about the market they serve yet it is quite challenging to
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Kustomer Reinvents CRM

Kustomer Reinvents CRM

Kustomer calls itself a next-generation customer management platform for the people-first enterprise, in other words, the CRM for the future.
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100% of MSPs are Happy Says Datto Report

100% of MSPs are Happy Says Datto Report

Datto, the business continuity and disaster recovery company – powering MSPs looking to evolve to monthly recurring revenue while better
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