Tag: call-center

2Hz Krisp Noise Cancellation Now for Call Centers. Sitel First to Deploy

2Hz Krisp Noise Cancellation Now for Call Centers. Sitel First to Deploy

Many of us have experienced airline headphones which cut background noise and allow you to sleep more easily on long
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The Future of Work is Altering Contact Centers

The Future of Work is Altering Contact Centers

Artificial intelligence and machine learning are revolutionizing business as industry experts believe many business roles will be changed, not necessarily
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Cyara Accelerates Contact Center Migrations to the Cloud

Cyara Accelerates Contact Center Migrations to the Cloud

Everything is moving to the cloud – at this point, that shouldn’t come as a surprise but for contact centers
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Red Box, a Microsoft Preferred Telephony Partner to Capture Voice Data

Red Box, a Microsoft Preferred Telephony Partner to Capture Voice Data

Partnership brings AI and digital transformation to the contact center and blends the best of marketing and sales automation. Microsoft
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How AI Creates Jobs

How AI Creates Jobs

Yesterday on Twitter Richard Bottoms posited an important question – asking when AI will take over for programmers. For decades
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ItaQuod Structured CRM Turns Companies into Data-Driven Selling Machines

ItaQuod Structured CRM Turns Companies into Data-Driven Selling Machines

The sales team in every organization amasses crucial information about the market they serve yet it is quite challenging to
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Kustomer Reinvents CRM

Kustomer Reinvents CRM

Kustomer calls itself a next-generation customer management platform for the people-first enterprise, in other words, the CRM for the future.
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ITEXPO: 8×8 Buys Contactual

Breaking news from ITEXPO West 2011 in Austin, Texas. Hosted communications, video and VoIP pioneer 8×8 has just purchased Contactual,
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My Day of Shooting Videos in Dallas

I am here at the Joule Hotel in Dallas, Texas where I met with over a dozen companies in the
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Iwatsu Launches the TOS3000

I’m here at the Broadvox Partner Summit and have some news to break. Iwatsu has become Icon Voice Networks and
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