Tag: call-center

Cyara to Provide CX Assurance for Twilio Flex

Cyara to Provide CX Assurance for Twilio Flex

In the past we have written about Cyara providing CX assurance in the cloud as companies embark upon digital transformation.
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CoreDial Launches Workforce Management Module

CoreDial Launches Workforce Management Module

15-year-old Coredial spent much of this year focusing on its award-winning channel relationships as well as its award-winning UCaaS solutions
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Zappix Launches Visual IVR Customer Self-Service Solution For Another Retail Customer

Zappix Launches Visual IVR Customer Self-Service Solution For Another Retail Customer

Visual IVR company Zappix, has launched its flagship Visual IVR solution for another national retailer. Zappix has seen increased demand
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Smith.ai Expands to 24/7 Virtual Receptionist Services

Smith.ai Expands to 24/7 Virtual Receptionist Services

Smith.ai has a well-regarded omnichannel solution providing not just basic call answering and message taking, but also supporting Facebook and
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Today’s Radisys:  An Exciting and Diverse Telecom Solutions Provider

Today’s Radisys: An Exciting and Diverse Telecom Solutions Provider

Radisys has become one of the most exciting and diverse telecom solutions companies in the market. They are not just
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Verint Boosts Visibility and Compliance Solutions to Help with Covid-19 Pandemic

Verint Boosts Visibility and Compliance Solutions to Help with Covid-19 Pandemic

Verint is providing a Covid-19 rapid response effort to complement its Interaction Analytics solution for organizations needing immediate and ongoing
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Fuze Sees 400% Video Increase, Launches Contact Center Solutions

Fuze Sees 400% Video Increase, Launches Contact Center Solutions

It is a fascinating time for UCaaS and collaboration companies as literally billions of people are quarantined in their homes
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Replicant.ai Launches Voice Responder, an Autonomous AI Voice bot for The Future of Work

Replicant.ai Launches Voice Responder, an Autonomous AI Voice bot for The Future of Work

Call centers are under intense pressure due to the COVID-19 pandemic. Many agents are packed tight into small work areas.
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Talkdesk Grows Team and Product Portfolio to Offer Complete Contact Center Solution

Talkdesk Grows Team and Product Portfolio to Offer Complete Contact Center Solution

Talkdesk is well-positioned for the current state of global semi-quarantine thanks to Covid-19 Coronavirus. Their cloud-based contact center solution was
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PCI Pal Helps Companies Reduce Risk and Stay Compliant When Taking Credit Cards

PCI Pal Helps Companies Reduce Risk and Stay Compliant When Taking Credit Cards

The Payment Card Industry Data Security Standard (PCI DSS) is an information security standard designed to create an additional level of protection for card
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