Visual IVR company Zappix, has launched its flagship Visual IVR solution for another national retailer. Zappix has seen increased demand
Smith.ai has a well-regarded omnichannel solution providing not just basic call answering and message taking, but also supporting Facebook and
Radisys has become one of the most exciting and diverse telecom solutions companies in the market. They are not just
Verint is providing a Covid-19 rapid response effort to complement its Interaction Analytics solution for organizations needing immediate and ongoing
It is a fascinating time for UCaaS and collaboration companies as literally billions of people are quarantined in their homes
Call centers are under intense pressure due to the COVID-19 pandemic. Many agents are packed tight into small work areas.
Talkdesk is well-positioned for the current state of global semi-quarantine thanks to Covid-19 Coronavirus. Their cloud-based contact center solution was
The Payment Card Industry Data Security Standard (PCI DSS) is an information security standard designed to create an additional level of protection for card