Tag: call-center

Verint Boosts Visibility and Compliance Solutions to Help with Covid-19 Pandemic

Verint Boosts Visibility and Compliance Solutions to Help with Covid-19 Pandemic

Verint is providing a Covid-19 rapid response effort to complement its Interaction Analytics solution for organizations needing immediate and ongoing
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Fuze Sees 400% Video Increase, Launches Contact Center Solutions

Fuze Sees 400% Video Increase, Launches Contact Center Solutions

It is a fascinating time for UCaaS and collaboration companies as literally billions of people are quarantined in their homes
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Replicant.ai Launches Voice Responder, an Autonomous AI Voice bot for The Future of Work

Replicant.ai Launches Voice Responder, an Autonomous AI Voice bot for The Future of Work

Call centers are under intense pressure due to the COVID-19 pandemic. Many agents are packed tight into small work areas.
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Talkdesk Grows Team and Product Portfolio to Offer Complete Contact Center Solution

Talkdesk Grows Team and Product Portfolio to Offer Complete Contact Center Solution

Talkdesk is well-positioned for the current state of global semi-quarantine thanks to Covid-19 Coronavirus. Their cloud-based contact center solution was
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PCI Pal Helps Companies Reduce Risk and Stay Compliant When Taking Credit Cards

PCI Pal Helps Companies Reduce Risk and Stay Compliant When Taking Credit Cards

The Payment Card Industry Data Security Standard (PCI DSS) is an information security standard designed to create an additional level of protection for card
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New NovelVox Agent Desktop and CTI Connector for Cisco Call Manager

New NovelVox Agent Desktop and CTI Connector for Cisco Call Manager

For over 11 years, NovelVox has developed flexible and optimized Contact Center Agent Desktops and Wallboards for Cisco, Avaya, Genesys,
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LumenVox Advanced Biometric Authentication Suite Version 8 Arrives

LumenVox Advanced Biometric Authentication Suite Version 8 Arrives

Recently we broke the news on the Aculab biometric solution which could shave 30 seconds off authentication per call. This
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ITEXPO Exhibitor Avaya Partners with Noble Systems on Gamification, Analytics

ITEXPO Exhibitor Avaya Partners with Noble Systems on Gamification, Analytics

Noble Systems is one of the longest-running players in the contact center space. We regularly saw them at industry conferences
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Aculab Helps IPI Reduce Call Center Identity Verification Time from 38 to 5 Seconds

Aculab Helps IPI Reduce Call Center Identity Verification Time from 38 to 5 Seconds

IPI is focused on creating intelligent contact center solutions that deliver exceptional customer experiences. Founded in 2001, the company has
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CallMiner Gets $75M from Goldman Sachs

CallMiner Gets $75M from Goldman Sachs

In March, we told you about the exciting happenings at CallMiner after an exclusive live interview with Scott Kendrick, VP
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