AI can be used in numerous fields and we find its application in the medical space to be extraordinary as
While the global pandemic has hit every vertical industry hard this year, there is no other horizontal industry than contact
Visual IVR company Zappix, has launched its flagship Visual IVR solution for another national retailer. Zappix has seen increased demand
Smith.ai has a well-regarded omnichannel solution providing not just basic call answering and message taking, but also supporting Facebook and
Radisys has become one of the most exciting and diverse telecom solutions companies in the market. They are not just
Verint is providing a Covid-19 rapid response effort to complement its Interaction Analytics solution for organizations needing immediate and ongoing
It is a fascinating time for UCaaS and collaboration companies as literally billions of people are quarantined in their homes
Call centers are under intense pressure due to the COVID-19 pandemic. Many agents are packed tight into small work areas.