Tag: call-center

Aculab Helps IPI Reduce Call Center Identity Verification Time from 38 to 5 Seconds

Aculab Helps IPI Reduce Call Center Identity Verification Time from 38 to 5 Seconds

IPI is focused on creating intelligent contact center solutions that deliver exceptional customer experiences. Founded in 2001, the company has
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CallMiner Gets $75M from Goldman Sachs

CallMiner Gets $75M from Goldman Sachs

In March, we told you about the exciting happenings at CallMiner after an exclusive live interview with Scott Kendrick, VP
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New UJET SMS Adapter for Contact Centers

New UJET SMS Adapter for Contact Centers

5 billion people have mobile phones – a staggering amount. More importantly – people use these phones as their primary
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Tenfold Raises $7.5M to Expand its Cloud-Based Voice/CRM Integration Platform

Tenfold Raises $7.5M to Expand its Cloud-Based Voice/CRM Integration Platform

Tenfold, a next-gen┬áCTI┬ácompany that integrates the world’s leading CRM and voice platforms, announced that it has secured $7.5 million in
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Edify Gets $10M to Revolutionize the Contact Center

Edify Gets $10M to Revolutionize the Contact Center

Having been in the contact center space since before it was called call center or “anything center,” we tend to
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We Broke the News on PureCloud – Now it’s a Serious Business for Genesys!

We Broke the News on PureCloud – Now it’s a Serious Business for Genesys!

In 2014, we broke the news about the launch of PureCloud – the Interactive Intelligence contact center on AWS. We
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Serenova Integrates WFO, Focuses on AI, Integrations, User Experience and More

Serenova Integrates WFO, Focuses on AI, Integrations, User Experience and More

You likely know of Serenova as the award-winning cloud contact center solution that is used around the globe – in
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Nectar CX Assurance Melds with UC Monitoring For Complete Solution

Nectar CX Assurance Melds with UC Monitoring For Complete Solution

Nectar Corp. has been a long-time player in the voice quality space via monitoring and reporting solutions and is growing
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VoiceOps gets $9M For AI-Powered Sales and Future of Work

VoiceOps gets $9M For AI-Powered Sales and Future of Work

VoiceOps is a transcript-based call center coaching and training solution which uses AI. We consider it to be a Future
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Helpshift’s AI and Asynchronous Customer Conversations Embody the Future of Work

Helpshift’s AI and Asynchronous Customer Conversations Embody the Future of Work

Helpshift is a company which really embodies the future of work – it enables one, connected customer service experience. Customers
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