Rich Tehrani : Communications and Technology Blog - Tehrani.com
Rich Tehrani
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| Communications and Technology Blog - Latest news in IP communications, telecom, VoIP, call center & CRM space

chatbot tag

Drill down on chatbot search:

4 result(s) displayed for chatbot (1 - 4 of 4):

ERICA Wants to be Your Contact Center Agent, All of Them

Automation is indeed sweeping industry after industry - Amazon just ordered 45,000 new robots, the U.S. Military is sending drone swarms from airplanes and AI is helping all companies become more productive and efficient. Recently we wrote about ERICA from Mobilize...

Mobilize Hopes to Boost Contact Center ROI

As automation touches every aspect of business, the contact center remains no exception as the move to improve this business has been constant from the PC-based software solutions like Telemagic in the eighties, CTI in the nineties, IP communications in...

New Skype Spock Chatbot Dissapoints

Lets thank Microsoft for the new Spock chatbot but ask they go back to the drawing board. I spent a few minutes communicating with the young pre-ambassador only to come away baffled by the experience. Sure, its a great idea...

Is This What Social CRM 2.0 Looks Like?

Will robots talking to robots be the future of social networking? In the last few months one of the conversations about social CRM which has stuck in my mind was when someone told me that once they find their company...
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