Wireless carriers spend millions on contact center calls related to device questions from their subscribers and to lean more Amdocs recently commissioned a survey which shows that while 83% of the 2,900 consumers surveyed are aware of self-service options, only...
I think I may have one of the best jobs in the world. I admit it is a bit ADHD-inducing as I get involved in lots of areas from new media to the latest technologies in the market as I...
One of the most frequent question I get regarding TMC’s ITEXPO which takes place next week in Miami – is with all that is going on – how do you make a decision as to which parts of the show...
Dear readers – thanks for registering for ITEXPO – our conference registration numbers show there is solid attendance already and the scope of attendees as always will be international with people coming from as far away as China. What I...
Today, December 1st, 2011 at 2:00 pm EST I will be moderating a webinar discussing the value of managed services. The webinar sponsored by Sprint will feature a presentation from Johna Till Johnson the President of Nemertes research as well...
Before all ITEXPO events I do a final proofread of the show directory and this one may be the biggest ever at 132 pages with tabs (just doing our part to support the economy). We will post a PDF version...
One of the collocated events at ITEXPO West 2010 which has a tremendous amount of positive buzz is MSP World and a major keynote speaker for the event is Adam Famularo the General Manager of Cloud Computing for the company....
Hi all, my marketing team was good enough to provide me with this comprehensive overview of ITEXPO and all the related events and content at the show which takes place Oct 4-6, 2010 - yes, next week. I hope this...
As the first week of the fall begins, there is a wealth of news to share such as China getting the iPad, Facebook status updates leading to burglaries, another high- level departure at Nokia and GoDaddy.com looking to sell itself...
Tech once again has been an amazingly vibrant market in the last week of August when news is generally slow. A recent trend has to do withtechnology companies playing nice with global governments to make sure they aren't rejected or...
In the mid-nineties as the CTI market stormed onto the scene a slew of new unified messaging companies came onto the scene looking to sell systems which integrated voicemail into corporate email repositories and later IP-based phone systems. The biggest...
Today is the last day to save hundreds or thousands on registration We have been seeing an incredible stream of registrations for ITEXPO and related events and as is always the case, my team has done its absolute best to...