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ShoreTel: The Communications Platform has a new Role to Play

ShoreTel Touts Low TCO and Cloud/Premise IntegrationI just had a chance to meet with Mark Roberts, CMO of ShoreTel to a get a handle on what the company has been up to lately. He has been at Polycom and Mitel...

Comverse Helps CSPs Master the IP/4G World

At MWC 2014 in Barcelona, I had a chance to catch up with Yariv Geller the VP, Coorporate Marketing at Comverse to learn how the company is helping communications service providers migrate to a new world of social, IP and...

The Cloud is Hurting PBX Sales

In case there was any doubt about the success of cloud-based telephony growing at the expense of customer-premise-equipment or CPE, the latest research out of Dell’Oro Group should serve as a wake-up call. Alan Weckel, Vice President of Enterprise Telephony...

A Billion WebRTC Endpoints Force Voice and Data Players to Adapt or Die

From an evolutionary standpoint regardless of whether we talk about nature or business, adaptation is a key to success in changing environments. During the industrial revolution in London a species of moth with a white color blended in with...

Latest ITEXPO Miami 2013 Show Daily

There is so much happening at ITEXPO next week I thought it made sense to share the latest show daily from the event - Friday, Jan 25, 2013. Some of the companies mentioned are Microsoft and specifically their Lync...

WebRTC: The Phone meets the Web

We have seen the multi-billion dollar communications market get disrupted as the phone met the IP network. In the video below Phil Edholm describes how with WebRTC, the phone meets the web. As he describes, even though IP communications has...

ShoreTel CEO Keynote at ITEXPO 2012

Peter Blackmore, CEO of ShoreTel had some great thoughts to share with the audience at the recent ITEXPO. Keep in mind ShoreTel is one of the first CPE PBX companies if not the first to make a cloud acquisition –...

TMC Speaking at Aspect Event This Week

Erik Linask pictured below, on the left If you are going to the Aspect Customer Experience Event in Hollywood, FL this week, be sure to check out TMC’s Erik Linask who has a keynote presentation at 9:15 on Wednesday, June...

Cisco Underestimated Skype's Value. Acts against Microsoft Acquisition

Cisco is far from the most open company in tech so it is ironic it is concerned about a monopoly over video conferencing a result of the Microsoft acquisition of Skype. The company’s Martin De Beer said, “For the sake...

Notification if in Bluetooth Range

A great idea was just shared here at the Avaya Tech on Tap Event at ITEXPO East 2012 in Miami. Imagine an app which notifies you if someone you met is within bluetooth range. This could be very helpful for...

ITEXPO East 2012 Miami Schedule

One of the most frequent question I get regarding TMC’s ITEXPO which takes place next week in Miami – is with all that is going on – how do you make a decision as to which parts of the show...

Altigen's iFusion: Fuses the Desk Phone & iPhone

The smartphone and tablet are taking the world by storm and this information isn’t lost on Altigen Communications the company who literally revolutionized the communications space in the nineties by merging the best of the PC and telephone into an...

Plantronics Headset Line Exudes UC Dominance

Recently I received a care package from Plantronics with a number of their headsets and other products and when I opened the box it served as a not so subtle reminder of just how dominant the company is. Back in...

Got Big Telecom Data? You Need Infinity Ear from Empirix!

OK, this isn’t a real product name – yet but you could potentially help pick it – be sure to let the company know if you have a name for their new product line.I sat down with Tim Moynihan and...

Are you using Lync or USING Lync?

Thought leader and noted UC analyst Blair Pleasant is skeptical that 70% of the Fortune 500 are implementing and using Lync. But Steve Ballmer tells us that 70% are on Lync. As we all know, there is a difference between...

Did Social Just Make UC Irrelevant?

If you are working with a phone system maker who isn’t innovating rapidly, beware - their days could be numbered. I hate to be sensational but you have to wonder, with real-time video & voice communications embedded into social networks...

Avaya's Support Strategy Emulates Successful Cancer Diagnostic Systems

It is an unusual occurrence for me to receive a call from any company to discuss their support. Generally the media gets all warm and fuzzy about tangible things like new product launches – scoops and items you can put...

Mitel Business Partner Conference 2011 Live Blog

A great primer on Mitel's new strategy can be found here.President and CEO Rich McBee kicks off the event. 1,000 people here - 50 exhibitors. In the past we have had competition between us - in the future "You won't...

-50F With Wind Chill. Escape to ITEXPO in Miami

You know I would never stoop to reminding you about the weather to persuade you to attend what I believe to the be the best tech and telecom conference in the world - OK, maybe I would.So I was driving...

Broadvox Reaches For the Cloud With Cypress Buy

20 things you need to know but didn’t have had time to ask SIP Trunking leader Broadvox just completed their acquisition of Cypress Communications resulting in a nationwide VoIP and MPLS-enabled network blending the benefits of traditional telecommunications with the...

How TMC is Working to Make ITEXPO Even Better

We have been very fortunate that TMC’s community of visitors online and the readers of our publications have chosen to make ITEXPO and its numerous related and collocated events the place you come to learn about the market and choose...

Interactive Intelligence Announces Positive Preliminary Earnings

There are a few things I wish for regarding earnings in the tech space. I wish I had time to give my thoughts on every announcement I wish they were all as good as what Interactive Intelligence just accomplished In...

ITEXPO West 2010 Avaya Flare Keynote in LA

Phil Edholm from Avaya did an incredible job wowing the audience with Avaya's vision for the future of collaboration at the ITEXPO West 2010 Avaya Flare Keynote in Los Angeles. During the presentation social collaboration, business process and tablets came...

Avaya Flare Interface Detailed

AtITEXPO West 2010 in Los Angeles, Christian Von Reventlow discusses how the Avaya Flare interface was designed and what it's value is in the enterprise. Moreover he explains how business process and social media come together via this new interface...

ITEXPO West 2010 Avaya Reception: Reminder

Just a reminder, we will see you tonight: ITEXPO is finally here! Kick off ITEXPO with Avaya at the Westin Bonaventure Hotel Tonight! Below are the details for this event.Need to register? RSVP here. See you tonight!Below are the details...
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