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Sharpen Technologies Agent Experience Score Improves Contact Center Performance

Sharpen Technologies believes better contact center and ultimately corporate performance depends on contact center agents. Their unique call center solution is microservices and cloud-based. They have 70 employees, 250 global customers and are strong players in retail, ecommerce, tech and...

CallMiner Makes AI-Fueled Speech Analytics a Reality

CallMiner allows organizations to extract intelligence from customer interactions,” said Scott Kendrick, VP of Marketing In an in-person interview. You may know their existing product line – Analyze, Coach, Alert and Redact. They improve sales performance, measure effectiveness of marketing...

PCM Enhances Collaboration Portfolio

PCM is the 2.3 billion dollar a year organization you may not have heard of. They were once PC Mall – remember those catalogs we all used to get? Actually, remember catalogs? About four years ago they spun out professional...

AT&T Launches API Marketplace

The new AT&T API Marketplace provides prepackaged code to allow companies, ISVs and others to integrate more functionality into their apps and websites.APIs include: click-to-connect voice video text 2-factor authentication “Even the largest enterprises struggle with securing the time and...

Sennheiser TeamConnect Ceiling 2 Follows the Active Speaker's Voice

Perhaps one of the biggest challenges to collaboration sessions is handling the one or more speakers who are mobile during a meeting, drawing on the board or whatever they happen to be doing.Meetings are tough enough with poor cellular and VoIP...

The Future Of Unified Collaboration And Communication

Here is a Guest Blog from a long-established thought-leader and telecom expert Von Bedekian, Co-founder & CRO of VisibilityOne. Consider the way corporate communications worked a mere decade ago -- each component was a separate entity, and when you looked...

Cato Networks Proves Quality, Interops with RingCentral

The SD-WAN solution from Cato Networks has been certified as a connectivity partner by RingCentral and in recent testing has shown to achieve a MOS score of 3.8 or greater - even with 15 percent or more packet loss.“Many enterprises are deploying...

ITEXPO #SuperShow 2019 Agenda Summary

My team just sent out this show agenda summary for ITEXPO and collocated events. I wanted to share it to keep you posted - thanks!   Dear Colleague, ITEXPO 2019 is Here! It's Florida's Tech #SuperShow and Your Registration is...

VisibilityOne Launches Crucial Videoconferencing Monitoring Solution

Industry Veteran Von Bedekian (above) has launched an exciting new company along with his past coworker Jose De La Paz (below). Von is one of the most experienced telecom players there is having run GBH Distributing for decades. His expertise...

ITEXPO is Next Week, Get to Know Participants Now

We can't wait to host you at ITEXPO next week in Fort Lauderdale, Florida.To get you up to speed on who you will see and what they are all about, check out some early interviews with participants. In addition, the...

What's Big This Year in Telecom? Vote Now!

TMCnet and Andy Abramson and his company Comunicano are asking in the first annual VoIPWatch Poll.. The results will be revealed at this year’s ITEXPO in Fort Lauderdale on Thursday, January 31 at 4:15 pm prior to the start of...

Can't Miss at ITEXPO Jan 29-Feb 1st in Florida

Thanks to your feedback, we have been building ITEXPO into the most comprehensive business tech event around focusing on communications and IT.First off, besides the ITEXPO Conference Program, here are some of the collocated events you should be aware ofAsterisk...

How The Future of Work Will Change Everything

The continuous technological changes coming to all industries is often referred to as the future of work and no corporation is safe from this upheaval. In order to help companies become prepared for what will undoubtedly be an exciting yet disruptive...

ITEXPO #SuperShow: The One Event Tech Buyers Should Attend Each Year

Time is limited and the only constant in tech is change. In this environment, our challenge at TMC has been to evolve our conference ITEXPO, into a #SuperShow. We hope you’ll make it Jan 30th-Feb 1st, 2019 in Fort Lauderdale,...

MicroCorp Continues to Grow in SD-WAN, UC, Cloud and MPLS

As global enterprises are embracing SD-WAN and the move to the cloud, we decided to reach out for an exclusive interview with Trish Kapos – VP Marketing & Strategic Relationships at Microcorp.This 32-year-old company is getting into large enterprise deals...

Yamaha Brings Audio Expertise to UC

"People don't always understand the value of audio in meetings," said Randall Lee, Director Strategic Channel Marketing at Yamaha Corporation when speaking about the company's UC solutions.This reminds us... We were once an amateur audiophile ourselves. In the days when we had...

Phone.Com adds Enterprise Features and HIPAA Compliance

As Phone.Com crossed the 30,000 customer mark we decided to have an exclusive interview with Alon Cohen, CTO and Executive VP. Alon is credited with being a founder of the VoIP market as a co-founder of VocalTec, the Israeli company which...

Stack8: Achieving the Promise of UC and UCaaS

When it comes to UC, quite often, integrators leave when a system is technically up and running, not when it is optimally running. Stack8 was founded in 2010 to address this gap by bringing enterprise UC systems closer to what...

ZiipRoom Intros Must-Have Videoconferencing Solution

Friction or resistance is generally used to slow things down. In fact, a car's braking system is a great example of something very small - brake pads, reducing the momentum of a vehicle weighing thousands of pounds.A learning curve is friction. Multiple...

Cloudstudio with Your UCaaS, Would You Like Fries With That?

McDonald's is famous for asking customers if they want fries with their order and as a result, over the years, they have generated millions of dollars of extra profit. We can all learn a little something from this worldwide purveyor...

Martello Offers Unique SD-WAN Solutions

Martello Technologies has become one of the more interesting players in the SD-WAN space - by purchasing Elfiq - one of the first if not the first players in the space. From there, they combined SD-WAN with service assurance... From quality...

New VTech Devices Bring SIP and Key System Functionality to Business

Sometimes you need to go backward to go forward is what we thought when we met for an exclusive interview with VTech execs to discuss a new line of products bringing together the best of Vtech with its recent...

Jenne Becomes Leading UCaaS Value-Added Distributor

As resellers evolve from selling telecom hardware like PBXs to UCaaS, they often need help to figure out how to do it successfully. Beyond the financial challenges inherent in going from a CAPEX to a monthly recurring (MRR) model are the...

With Yeastar, Becoming a Telecom MSP is a Massive Arbitrage Opportunity

Recently we wrote about how telecom resellers are becoming MSPs, providing UCaaS solutions on their own, without the need to rely on an OTT provider such as RingCentral or 8x8.In our discussions with MSPs making the switch from reselling a...

3CX Aims to be Top 3 in UC Software

MSPs and resellers in telecom are going in three directions. The first is business as usual. They continue to sell boxes and/or cloud services. Sometimes they'll just refer the business to the UCaaS provider and other times, they'll do the...
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