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Rich Tehrani
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| Communications and Technology Blog - Latest news in IP communications, telecom, VoIP, call center & CRM space

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Cisco, Juniper and Business Insider show how to Transform your Business

The world is changing - it is literally transforming before our eyes and most companies know digital will affect their business but they don't have a plan to deal with it. Thankfully, we have a place where business can come...

New Flowroute Customer Onboarding Platform Lubricates CSP Porting

Smoothly and effectively onboarding new enterprises is one of the most significant operational challenges for cloud communications providers. Flowroute is aiming squarely at helping these companies deliver an excellent experience for companies migrating to their services.In a recent meeting with...

CounterPath Bria-X Delivers Cost-Effective UCaaS Solution

In the 1990s Novell had a lock on servers in the enterprise. There was no Linux but SCO UNIX and IBM's AIX were the closest thing we had. Microsoft owned the desktop and parlayed their desktop position to oust Novell...

Alcatel-Lucent Enterprise Rainbow Powers Digital Transformation

Alcatel-Lucent Enterprise is making progress becoming a communications enabler and thereby an enabler of digital transformation via Open Rainbow, their "enterprise Whatsapp" solution which allows a company to customize communications solutions for various markets.We first covered it in 2016 and...

New 8x8 Communications Cloud Enables Digital Transformation

Bryan Martin of 8x8 told us the company's new Communications Cloud is analogous to the other clouds companies have in place - marketing and sales for example. The service combines UC, collaboration, contact center and analytics into a single streamlined...

It's NEVER too Late to Start Digital Transformation

Is it ever too late for your company to start a digital transformation process? Let me answer that with another question. Are you ever too old to run a marathon? Interestingly, in 2011, a 100-year-old did run one and finish...

Zang Spaces: a Major Digital Transformation Enabler

As we've said repeatedly, communications is the low hanging fruit of digital transformation. You can transform your business in lots of ways of course - setting up systems to reduce crime in your retail locations is just one way to...

Communications Transformation is Just Beginning

The technological journey to a more efficient enterprise never ends. There are endless new tools which a company can adopt to become more productive. "Digital Transformation" is the latest buzzword to describe what has been happening in companies since the...

Sennheiser Shows the Future of Work in NYC

Sennheiser and furniture company Wilkhahn recently held a press conference at their pop-up store in Greenwich Village, NY where the audience was treated to great content and the ability to try some of the company's high-end audio products.The presentation started...

Vidyo Expands its Service into Banking

Read to the end to see why future call center agents may need to start hitting the gymWe've covered Vidyo news before - the company has video solutions serving numerous industries with powerful solutions which work over a wide-range of...

Mitel Analyst Day 2017 Live Blog

Past live blog 2015. Here are the complete slides.8 am: CEO Rich McBee takes the stage. The company won’t overpay for a company but will look for strategic acquisitions. Digital transformation is a key element of their strategy – they...

Avaya Bankruptcy Really Doesn't Bother Buyers

At this month's ITEXPO we hosted a panel on Cloud UC with RingCentral, 8x8 and Broadsoft and one of the first questions I asked was what is the end-result of the Avaya bankruptcy on the mind of people making purchasing...

ITEXPO Returns to Fort Lauderdale Tomorrow!

Sorry for the brief marketing message.See me at the show in the following places: 2pm Wed: Building Your Content-Driven Online Community to Achieve Marketing Results I will moderate a Cloud UC panel on Thursday 2/9/17 at 9 AM with Matt McGinnis of 8x8, Curtis...

Cloud and Debt did Avaya in

8x8 has seen its stock triple in the past five years as they move upmarket and take share from telecom hardware players. Interestingly, this increment is the exact same amount of time its been since ShoreTel acquired M5 to provide...

Broadsoft UCaaS Leader - See Them Live @ITEXPO

IHS Markit has named Broadsoft the global Unified Communications as a Service (UCaaS) platform leader, with 38% of the total worldwide UCaaS seats running on its platforms, as of the second quarter of 2016.  According to the IHS study, the...

How ITEXPO Has Transformed into THE Communications Event

Recently, we have had a great deal of feedback from attendees commenting that ITEXPO in Florida (Yes, Florida, in February – and airfares are literally dirt cheap) has evolved to become THE communications event – for the Americas and beyond....

The Deskphone Market... it's Alive; it's Alive!

The deskphone market has been left for dead by many but there is still room in the space for the device to evolve and become become a more integral part of your UC strategy. The ideas is simple... What if...

ShoreTel Connect Brings its Signature Simplicity to Hybrid Cloud Communications

Simplicity is one of the reasons ShoreTel emerged on the corporate communications scene and became a dominant player in a market once virtually owned by the likes of Avaya, Nortel, Cisco and Mitel. The company has also done a great...
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