For this the stock got hammered.
Here is my question.
If so many people are focusing on Vonage’s amazingly high cost of customer acquisition, why is it bad for Vonage to spend a far less amount to keep a customer on their network?
The phone companies do the exact same thing.
This isn’t a new practice.
I think it is very smart and it doesn’t seem like something worth punishing the company for. Rather they should be rewarded.