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Longview IoT Boosts Energy and Wireless Efficiency

By Rich Tehrani on Monday, May 20

Some of the biggest challenges slowing down the adoption of IoT are security, efficient battery usage and optimized wireless communications.One company has...

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Tagged battery, cybersecurity, iiot, iot, longview iot, lora, m2m, mesh, security, solar, tdma, tech, telecom, wifi

Hallmark's Simple, Inexpensive Way to Boost Customer Satisfaction

By Rich Tehrani on Friday, May 17

In an effort to boost margins, companies often push more users to automated solutions such as FAQs, chatbots, voice bots and anything...

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Tagged call center, contact center, crm, customer service, hallmark, net promoter score, nps, tsr

Huawei Places the World's First 5G VoNR Video Call

By Rich Tehrani on Friday, May 17

Huawei recently completed the world's first voice over NR (VoNR) call. The voice and video call service was made using two Huawei...

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Tagged 5g, android, apple, cisco, dell, foldable, folding, galaxy fold, huawei, ios, ipad, iphone, mate x, samsung, tariff, trump

IGEL Advances Future of Work

By Rich Tehrani on Thursday, May 16

IGEL is a provider of a next-gen edge OS for cloud workspaces. The company’s software products include IGEL OS, IGEL UD Pocket (UDP) and Universal...

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Tagged automation, displayport, fow, future, future of work, google, green technology, linux, microsoft

Tata Communications and Cisco Collaborate on SD-WAN

By Rich Tehrani on Thursday, May 16

Tata Communications and Cisco have extended their partnership to enable enterprises to transform their legacy network to a customized and secure multi-cloud...

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Tagged 4g, 5g, business, channel, cisco, cloud, cloud communications, cloud pbx, collaboration, conference call, conferencing, consultant, contact center, hosted voice, ip communications, lte, mobile, msp, ooma, phone, pjsip, reseller, retail, sbc, sd-wan, security, service provider, sip forking, solution, stun, tata communications, uc, ucaas, ucaas provider, ucoms, video, video conferencing, webrtc, wireless

How to Win the 50-Year-Old China Trade War

By Rich Tehrani on Wednesday, May 15

Today and this week in-fact is historic - the left and right in the U.S. agree that we have a major trade...

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Tagged apple lost american jobs, china, supply chain

Extreme Elements Enables The Autonomous Enterprise

By Rich Tehrani on Wednesday, May 15

Extreme Networks just announced Extreme Elements which in-turn enables the autonomous network and subsequently the autonomous enterprise. In a dynamic webinar, Dan...

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Tagged byod, cloud communciations, cloud pbx, collaboration, communications, contact center, cybersecurity, ddos, dhcp, directory, extreme, extreme networks, fancy bear, hack, hacker, hacking, hosted voice, iiot, iot, ip communications, meetings, multirate, networking, nfv, phishing, politics, qoe, russia, security, sip, sip trunking, slack, uc, ucaas, ucoms, video conferencing, vnf, webrtc, wifi, wikileaks, wireless

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A Lesson in Value Proposition

May 23, 2012

This came across my twitter stream this week:

"Must-read for founders: A VC explains how to build a killer value proposition" on VentureBeat by Michael Skok, a Venture Capitalist at North Bridge Venture Partners. His slideshare page contains a couple of really good decks of information about Go-To-Market and Value Prop - two things that I help companies address in this industry.

That's his Go-to-Market diagram.

Posted in Marketing, PBX, agents, hosted uc, sales and selling, voip

Tagged: agents, hosted pbx, marketing, sales, sellecom, value, vc : Related Tags: value proposition, customer service, special sauce, value, product, proposition

Combatting Mobile Data

May 23, 2012

How do you offer your broadband customers mobile access? There are a couple of options. One is MVNO, reselling cellular data cards to your customers. This is a very expensive option.

Posted in cableco, cellular, wi-fi, wireless

Tagged: att, cableco, cellular, mso, vzw, wi-fi, wireless : Related Tags: speed internet, cablecos starting, access included, hotspots, cablecos, access

No Special Sauce

May 21, 2012

Posted in Marketing, technology

Tagged: customer service, marketing, strategy, technology : Related Tags: special sauce, customer experience, technology

Cellular Mayhem

May 18, 2012

Just looking at the news makes me think that the cellular industry is having a week of mayhem. Besides the mess I wrote about earlier this week, "US wholesale player LightSquared has filed for Chapter 11 bankruptcy protection amid efforts to resolve regulatory issues that have prevented it from launching its satellite service," according to Telecoms. "The carrier has been planning to build a ground-based LTE network, supported by satellites, but the US Federal Communications Commission (FCC) blocked the project, stating that the proposed mobile broadband network will impact GPS services and that there is no practical way to mitigate the potential interference." That about spells it all out.

Posted in FCC, cableco, cellular, mergers, mobile, spectrum, wimax, wireless

Tagged: att, cableco, cellular, duopoly, fcc, spectrum, sprint, vzw, wireless : Related Tags: unlicensed spectrum, spectrum wispa, spectrum, network, mobile, sprint

A Day in My Brain

May 18, 2012

I was in NYC (Tribeca) this week to spend the day at a Q&A session with Seth Godin. He is a marketing guru and author of a lot of best selling business books. Like these:

Here are some of the gems that I liked.

"A "brand" is the promise of an experience." [Boy, could I riff on that one!] Brand IS the experience.

Posted in Marketing, PR, conferences, startup

Tagged: books, marketing, powerpoint : Related Tags: thirsty people, direct marketing, google apple, people, thirsty, marketing

A Game of Risk

May 17, 2012

Everyone blames the FCC. AT&T blames the FCC for all of its woes after the FCC (and the DOJ) said no to its merger with T-Mobile. Boo-hoo. It was a risk.

Posted in FCC, cableco, cellular, mergers

Tagged: att, BK, cableco, cellular, FCC, vzw : Related Tags: competitive landscape, mobile, another, merger, competition

Sprint is Losing

May 17, 2012

I have had Sprint for a long time. Mainly, I have them because I don't like to give my money to the RBOC cellcos. I may just have to switch.

Sprint's network makes me think that THEY are an MVNO.

Posted in cellular, wimax

Tagged: 4g, BK, cableco, mvno, rant, sprint, strategy : Related Tags: blame sprint, million phones, sprint, network, phone, phones

Polycom Gets Some Cash

May 11, 2012

Posted in conferencing, tele-presence, video, wi-fi

Tagged: mergers, polycom, video conferencing, wi-fi : Related Tags: business, polycom

Robo-Calls

May 11, 2012

I need to learn not to answer the phone if I don't know the caller. It's always robo-calls. And it is usually a Level3 number! 407-412-9892 was the Florida PAL.

Posted in FCC, off topic

Tagged: rant : Related Tags: phone, dialing

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